CITY DESK
COUNTER SALES ASSOCIATE
COMPETITIVE STARTING HOURLY WAGE
SHEBOYGAN, WISCONSIN
DAYS/HOURS: Monday-Friday/Day shift
OPPORTUNITIES TO ADVANCE
As a City Desk Associate, your job will be the front line of service for our customers by receiving, processing, and filling customer orders at the counter and from telephone orders; advise customers on prices and materials and assist in the warehouse. City Desk Associates are also expected to gain product and sales knowledge over time while becoming more proficient with Viking's other departments, systems, and procedures. Viking Electric is willing to provide training opportunities to gain product and industry-specific certifications.
POSITION RESPONSIBILITIES
- Locating proper stock number, prepare and enter work orders and special backorders. Call Credit Department as needed.
- Pick and pack exact materials from warehouse stock for will call pick-ups and local truck delivery. Complete the order process by loading delivery trucks or customer vehicles.
- Accept returned merchandise and complete appropriate computer process
- Provide support to the Operations Manager and operations team members in sharing some warehouse responsibilities like stocking and organizing products throughout the warehouse.
- Maintain merchandising and marketing of stock material in counter area and showroom. Participate and promote specials and product promotions as they occur.
- Constant phone communication with customers for various project reasons such as relaying product pricing and information or receipt of special material for pick up.
- Take ownership of the assigned inventory control functions, stock maintenance, credits, and defective product reconciliation to help maximize profitability for Viking Electric.
- Responsible for opening and closing the branch location on assigned occasions taking into account building security and customer service.
- Attend a variety of in-person training classes, meetings and online training sessions to gain product knowledge and to improve sales skills.
VIKING ELECTRIC VALUES:
Viking Electric's shared values drive the daily decisions of our associates and define how we interact with each other, our customers, suppliers and communities. For Viking Electric these shared values are:
- Integrity - Behaving in a respectful, straightforward and ethical manner.
- Excellence - Delivering great experiences throughout our entire business.
- Innovation - Taking the initiative to drive positive change in our business.
- Commitment - Bringing passion, creativity and knowledge to all that we do.
- Collaboration - Enabling shared success through teamwork
Required Skills
CORE COMPETENCIES EXPECTED OF ALL VIKING ELECTRIC ASSOCIATES:
- Acts with Integrity
- Builds Effective Relationships
- Communicates Effectively
- Creates and Leads Change
- Develops Self and Team
- Drives Performance and Results
- Makes Quality Decisions
JOB SPECIFIC SKILLS:
- Strong, effective and polite communication skills including speaking with customers face-to-face and over the phone
- Understand customer requests and identify appropriate materials and parts.
- Mechanical aptitude such as an interest in automotive, engineering or construction
- Strong math and computer skills
- Daily use of technology including RF scanners
- Good reading and listening skills
- Manual dexterity for order processing and other material handling
- Ability to work independently and cooperatively as a team player
- Ability to adapt quickly to changes and handle pressure such as customer service demands and tight time constraints
Required Experience
- Professional customer service
- Electrical warehousing or electrical construction experience preferred
- Warehouse equipment experience is preferred
- Experience with the sales process
- Comfortable working within multiple computer software at one time
- Comfortable navigating and searching the internet
- Experience working in a fast-paced industry that embraces change
VIKING ELECTRIC is a wholesale electrical distributor and solutions provider with 23 locations in Minnesota, Wisconsin, and Chicago, Ill. The company was founded in 1964, in St. Paul, Minnesota to serve the needs of the electrical industry. Viking Electric serves residential and commercial electrical contractors, industrial, tool, and related markets. The company stocks more than 30,000 products from 400 manufacturers including electrical supplies, lighting, power tools, hand tools, wire and cable, automation, data com, switchgear, and more. Viking Electric is a Sonepar Company. vikingelectric.com
Viking Electric is an M/F/Disabled and Vet EEO/AA employer