Mon-Fri 9:00AM CST to 6:00PM CST & Saturday 8:00AM to 5:00PM CST.
Must be able to work flexible schedule including nights, weekends and holidays.
JOB DESCRIPTIONS:
Technical Support Representative II is responsible for complex order processing, troubleshooting and resolving customer order issues, including identifying errors, issues, abnormalities and network related problems.
Responsible for following the current troubleshooting process for customers (internal and external) reported issues or acting as second level issue resolution.
Acts as a liaison between other telephone companies and our customers.
Coordinates order install activities via order platform systems.
Candidates must possess a High School diploma or equivalent.
2+ years related work experience required.
POSITION SUMMARY:
Reviews, identifies, and deters fraudulent activity.
Takes inbound calls and referrals from victims of fraudulent activities.
Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.
POSITION REQUIREMENTS:
Experience navigating multiple computer screens and programs while interacting with customers on the phone.
High School diploma or equivalent.
One year experience operating a computer in a Windows based environment One year experience in fraud, customer service or a call center environment.