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Customer Service Lead

Graphic Packaging International

Customer Service Lead

Visalia, CA
Full Time
Paid
  • Responsibilities

    Graphic Packaging International, LLC, a wholly-owned subsidiary of Graphic Packaging Holding Company (NYSE: GPK), is committed to providing consumer packaging that makes a world of difference. Headquartered in Atlanta, Georgia, we are a leading global provider of paper-based packaging solutions for a wide variety of products for food, beverage, foodservice and other consumer products companies. We are one of the largest producers of folding cartons and hold a leading market position in solid bleached sulfate, coated unbleached Kraft and coated recycled paperboard. Graphic Packaging’s customers include some of the most widely- recognized companies in the world.

    We achieve our vision by delivering value to our customers, building a high-performance culture for our employees and creating superior returns for our shareholders. We strive to be an environmentally responsible leader in our industry and in the communities where we operate.  Graphic Packaging has approximately 17,000 employees working in more than 60 locations in North and South America, Europe and the Pacific Rim. We are committed to workplace diversity and offer compensation and benefit programs that are among the best in the industry to reward the talented people who make our company successful. We invite you to review the following employment opportunity and to learn more about us at www.graphicpkg.com.

     

    Inspired Packaging.  A World of Difference.

     

    Graphic Packaging-Visalia manufactures and distributes paper cups and plastic lids for the food service industry and is currently recruiting for the following position.

     

    JOB TITLE:   3RD SHIFT UTILITY PACKER                                                                                                                             DEPARTMENT:  CUP ROOM

    WORK SCHEDULE:  12:00 a.m. (Midnight) to 8:00 a.m.

    JOB SUMMARY:

     

    The Utility Packer (UP) is responsible for assisting cup packers by ensuring all proper labels and boxes are readily available for each print. The UP is responsible for maintaining cleanliness and organization of the entire work area throughout the shift and assisting other employees as necessary. The UP will properly maintain written reports and label, stamp, and assemble boxes as needed. The UP will communicate with cup packers of upcoming print changes and any deviations in a timely manner The UP is responsible for checking all labels, boxes, and spec sheet for accuracy. The UP is also responsible for relieving all cup packers of their scheduled breaks and lunches. Additionally, UP must ensure all cup packers are using the proper labels and boxes at shift change.  The UP is also responsible for repacking damaged cases and returning all unused boxes to the warehouse.

     

    All employees must follow all Graphic Packaging International work rules, code of conduct and safety procedures and policies including wearing personal protective equipment such as steel-toed shoes, hearing protection and safety goggles.

     

    WORK DEVICES/TOOLS consist of the following: pens, packer stamp, utility knife, gloves.

     

    EXPERIENCE/SKILLS REQUIRED:

    • Must be able to stand/walk on concrete for long periods of time with scheduled breaks

    • Must be able to lift/lower 10 pounds; this includes empty boxes, bags of cups, labels, etc…

    • Must be able to carry 10 pounds approximately 30 feet; the average distance is 5 – 10 feet when UP relieves cup packers on their breaks and lunch.

    • Must have the ability to work in a high paced and multi-task environment

    • Must be self-motivated and able to work with minimal supervision

    • Must be able to work scheduled/unscheduled overtime as required

    • Manufacturing experience of 1-2 years preferred

    • Overtime will be required as necessary including weekends. Graphic Packaging International operates on a 24 hour, 7 day/week basis

    • Must be able to climb a flight of metal steps leading up to an area with boxes and other materials needed to supply cup packer. This occurs occasionally throughout the shift

    • Must be able to bend forward of up to 90 degrees for a brief period of time. The majority of bending performed, however, is slight forward bend.

     

    The above description/summary may be amended, revised, or supplemented as the Company deems necessary in order to maintain safe, efficient, and continuous operation.

     

    GRAPHIC PACKAGING IS AN EQUAL OPPORTUNITY EMPLOYER. ALL CANDIDATES WILL BE EVALUATED ON THE BASIS OF THEIR QUALIFICATIONS FOR THE JOB IN QUESTION. WE DO NOT BASE OUR EMPLOYMENT DECISION ON AN EMPLOYEE'S OR APPLICANT'S RACE, COLOR, SEX, AGE, RELIGION, NATIONAL ORIGIN, SEXUAL ORIENTATION, CITIZENSHIP, HANDICAP, OR DISABILITY, MARITAL STATUS, VETERAN STATUS OR ANY OTHER BASIS PROHIBITED BY LOCAL, STATE, OR FEDERAL LAW.

     

    "EQUAL OPPORTUNITY EMPLOYER - MINORITIES/FEMALES/INDIVIDUALS WITH DISABILITIES/VETERANS"

     

    Required Skills Required Experience

     

     


    At Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your child's cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy tonight! We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet care products. Headquartered in Atlanta, Georgia, we are a team of collaborative, innovative, passionate individuals who are committed to providing consumer packaging that makes a world of difference.  With almost 18,000 employees working in more than 70 locations in North and South America, Europe and the Pacific Rim, we strive to be an environmentally responsible leader in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful.  If this sounds like something you would like to be a part of, we'd love to hear from you. Learn more about us at www.graphicpkg.com. Inspired Packaging. A World of Difference.


    Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the EEO is the Law Poster.

  • Qualifications

    KNOWLEDGE AND ESSENTIAL CRITICAL SKILLS/EXPERTISE

    1. Must demonstrate excellent customer service to customers and Team Members at all times.
    2. Must be able to work independently and within a team setting.
    3. Must be organized and pay close attention to detail.
    4. Must have strong communication skills and conduct oneself in a professional manner at all times.
    5. Must be able to prioritize and multi-task while assisting customers and team mates.
    6. Must be able to read and follow both written and verbal instruction from the Front End Manager and other store management.
    7. Must have proficient math and bookkeeping skills.
    8. Must have proficient cash handling skills.
    9. Willingness to work a flexible schedule to include nights, weekends and holidays. Flexibility to support sister stores in the same region when business needs arise.
    10. Must attend work on a regular and predictable basis.
    11. Must complete assigned tasks in a safe manner and in a constant state of alertness.
    12. Must uphold Company policies, including the anti-harassment program.
    13. Must work in a cooperative manner with managers, supervisors, coworkers, customers and the public.
    14. Must uphold the highest standard of integrity, honesty and ethical behavior.
    15. Must work effectively and efficiently under stressful conditions.
    16. Must be able to work varying shifts, including overtime.
  • Industry
    Manufacturing