PURPOSE: 

Help achieve East Central Energy's mission to safely provide reliable service to members by providing continuous, efficient, telephone response and accurate information for maintaining excellent front-line customer relations and quality internal work flows.

KEY RESPONSIBILITY AREAS:

• Respond to members face to face, billing inquiries by telephone and/or electronic written correspondence including online chat.
• Process payments and balance daily cash drawer.
• Analyze system maintenance reports
• Perform other duties as requested including, but not limited to, attending ongoing training sessions, promoting energy conservation and electrical safety and make outbound calls.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of PUC regulations and laws that relate to data privacy and cold weather disconnects, red flag rules and PCI compliance laws to protect and secure member information
• Knowledge of Microsoft and other computer-related software and office equipment.
• Analytical skills to assess energy consumption and meter reading information.
• Skill in performing complex mathematical computations using addition, subtraction, multiplication, division, ratios and percentages for determining billing accuracy.
• Skill and ability to effectively communicate with appropriate grammar and vocabulary with members and internal employees. 
• Ability to maintain composure under the stress of major outages and heightened customer anxiety during problem resolution.
• Skill and ability to follow all general task guidelines and established procedures to meet deadlines while handling unpredictable daily internal tasks.
• Ability to ensure accuracy of data entered into billing database.
• Ability to speak with appropriate voice intonation, clarity, volume and conciseness while speaking with member on the phone and in person.

NATURE:

• Regular, full-time, non-exempt, non-supervisory position
• 8-4:30 p.m. shift, Monday through Friday.  The shift could change in the future, depending on business needs.
• Position based in Braham (may be called to cover the Finlayson and Milaca front office)
• Reports to Member Services Supervisor

ECE offers a competitive compensation and benefits package. All applicants must apply by April 22, 2019.

ECE is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected Veteran status.