PURPOSE
To be approachable, engaging, and knowledgeable while assisting customers. To provide, prompt, friendly, helpful customer service.
RESPONSIBILITIES
I. GENERAL
- Follow the Core Values as defined by EEFC’s Core Value statement.
- Provide exemplary customer service to both customers and staff.
- Accurately communicate what the Co-op is and the process for becoming a member.
- Familiarity with store layout, products, and services.
- Familiarity and understanding of emergency procedures.
- Stay up to date with current storewide and departmental communications, policies, notices, and logs.
- Abide by Co-op policies as delineated in the Employee Handbook.
- Willingness and ability to learn to meet the changing needs and requirements of the job.
II. DEPARTMENTAL
- Thorough understanding of cashier job description and position. Fill in as a Cashier as schedule requires.
- Answer customer questions or refer to appropriate staff. Help customers find information in co-op reference materials.
- Resolve customer complaints and if necessary contact the supervisor/manager.
- Answer and route phone calls, take messages as needed.
- Explain benefits of membership and sign up new members. Maintain stock of membership materials; make copies as needed.
- Answer questions on member equity status from data kept at CS Desk.
- Sign up customers for co-op sponsored classes or other events.
- Issue credits to customers for returned items. Ensure that returns are properly disposed.
- Transcribe special order request from customer and deliver to the appropriate coordinator.
- Stay current with developments in natural foods by reading articles provided by FEM.
- Call customers when special orders have arrived.
- Liaison with Marketing and Member Services staff to help coordinate for special events.
- Liaison with Marketing and Member Services staff to help coordinate EEFC volunteers.
- Maintain CS Desk systems; update and maintain various information binders. Keep desk well organized for easy transitions between shifts as well as for the sake of a good appearance.
- Read and make appropriate communicative notations in the CS log.
- Complete daily customer service checklist.
- Alert supervisor/manager to suspicious behaviors, disorderly customers or other emergencies.
- Perform other tasks assigned by Front End Manager or the supervisor.
- Attend meetings as scheduled.
- Maintain excellent rapport with all EEFC co-workers.
- Work in all situations to be personable, helpful and co-operative with customers, members and co-workers.
REQUIRED SKILLS AND QUALIFICATIONS:
- Must enjoy interacting with and serving the public.
- Must have a friendly and outgoing personality and a positive attitude.
- Professional appearance and behavior.
- Accuracy and attention to detail.
- Ability to handle multiple demands and stay calm.
- Ability to take direction and follow a checklist.
- The ability to learn the computer Point of Sale system on the register.
- The ability to be reliable for regular scheduled shift work.
- Willingness to work weekends and holidays.
- Significant cashiering and applicable customer service experience.
- Ability to successfully master the varied and numerous tasks of the Customer Services Desk.
- Good communication skills.
- Organized and methodical in action.
- Basic proficiency in Microsoft Word, Excel, Access and internet research skills.
- General mobility requirements include the ability to: stand or sit for several hours at a time; lift up to 25 lbs.; twist, turn, squat, and bend; do repetitive motions.
DESIRED SKILLS AND QUALIFICATIONS:
- At least 2 years of experience serving the public.
- Familiarity with natural foods and co-op’s information resources.