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Manager on Duty - Starting Wage $15.71 commensurate with experience

East End Food Co-op

Manager on Duty - Starting Wage $15.71 commensurate with experience

Pittsburgh, PA
Full Time
Paid
  • Responsibilities

    The purpose of this position is to ensure prompt, friendly, courteous customer service and smooth, consistent, store-wide operations during designated shifts by providing supervision and direction to EEFC employees on duty.

    Responsibilities

    I. General

    • Follow the Core Values as defined by EEFC’s Core Value statement.
    • Provide exemplary customer service to both customers and staff.
    • Accurately communicate what the Co-op is and the process for becoming a member.
    • Familiarity with store layout, products, and services.
    • Familiarity and understanding of emergency procedures.
    • Stay up to date with current storewide and departmental communications, policies, notices, and logs.
    • Abide by Co-op policies as delineated in the Employee Handbook.
    • Willingness and ability to learn to meet the changing needs and requirements of the job.

    II. Supervisory

    • Perform floor monitoring duties as directed by managers.
    • Oversee department staff members and direct as needed.
    • Assist the manager with hiring, training, and evaluating.
    • Maintain confidentiality.
    • Troubleshoot equipment breakdowns using established departmental procedures.
    • Model a superior and professional work ethic by following/upholding policies consistently as outlined in the Employee Handbook and the Supervisor’s Code of Conduct.
    • Make judgment calls as necessary to assure the welfare of customers, the staff and the store.
    • Share customer feedback with appropriate department managers.
    • Perform other tasks as assigned by the departmental manager.

    III. Departmental – Customer Service and Cashiering

    • Monitor store to ensure customers are receiving assistance where needed.
    • Answer customer questions and complaints or refer to appropriate staff.
    • Issue refunds to customers for returned items and properly dispose of returns.
    • Thorough understanding of cashier job description and position. Fill in as a cashier as schedule requires.
    • Thorough understanding of customer service representative job description and position. Fill in as a customer service representative as schedule requires.

    IV. Departmental – Store Appearance

    • Front and face or stock “hot spots” during shift as needed.
    • Clean up spills. Keep store in clean, orderly condition during shift.
    • Condition displays and assist with merchandising in all departments.
    • Assure that sidewalks, parking lot ramp, and aisles of store are clear of seasonal/waste/hazardous clutter and debris.

    V. Departmental – Store Security

    • Organize and oversee the storewide floor monitoring process.
    • Perform hourly floor walks to ensure the safety of the business.
    • Maintain awareness of total floor staffing and assign tasks where required.
    • Take responsibility for customer and staff emergencies and injuries, and conduct incident reporting according to procedure.
    • Take responsibility for shoplifters, disorderly customers, or other disruptive activities with appropriate action as outlined in policy or by management.
    • Operate, capture, record, and transfer information for the store security system.
    • Properly document incident reports, emergencies, discrepancies, irregularities, and other issues as needed.

    Required Skills and Qualifications:

    • Must enjoy interacting with and serving the public.
    • Must have a friendly and outgoing personality and a positive attitude.
    • Retail or other experience serving the public.
    • Ability to handle multiple demands and stay calm.
    • Professional appearance and behavior.
    • Accuracy and attention to detail.
    • Ability to handle multiple demands and stay calm.
    • The ability to learn the computer Point of Sale system on the register.
    • The ability to be reliable for regular scheduled shift work.
    • Willingness to work weekends and holidays.
    • Excellent communication skills.
    • Organized and methodical in action.
    • Excellent trouble shooting skills. Logical problem solving skills.
    • Conflict resolution skills.
    • Ability to successfully master the varied and numerous tasks of the Cashier and Customer Service Representative positions.
    • Familiarity with natural foods and co-op’s information resources.
    • At least 2 years customer service experience.
    • Demonstrated leadership potential, including the ability to take lead responsibility for the store while working.
    • Basic proficiency in Microsoft Word, Excel, Access and internet research skills.
    • General mobility requirements include the ability to: stand or sit for several hours at a time; lift up to 25 lbs.; twist, turn, squat, and bend; do repetitive motions; visually read fine print; visually read a computer screen for long periods of time.

    Desired Skills and Qualifications:

    • At least 5 years customer service experience.
    • At least 2 years managerial experience.
    • Previous cash handling experience.
    • Conflict resolution training and certification.