PURPOSE 

To keep displays, coolers, and shelves in the grocery, bulk, refrigerated, and frozen departments clean and fully stocked in a timely manner; to provide prompt, friendly, courteous customer service in a timely manner.

RESPONSIBILITIES              

I.        General       

·         Follow the Core Values as defined by EEFC's Core Value statement.

·         Provide exemplary customer service to both customers and staff.

·         Accurately communicate what the Co-op is and the process for becoming a member.

·         Familiarity with store layout, products, and services.

·         Familiarity and understanding of emergency procedures.

·         Stay up to date with current storewide and departmental communications, policies, notices, and logs.

·         Abide by Co-op policies as delineated in the Employee Handbook.

·         Willingness and ability to learn to meet the changing needs and requirements of the job.

II.      Departmental  - Stocking

·         Stock displays fully without overcrowding.  Align product with POS shelf tags, following all POS guidelines. 

·         Front and face items on shelves.

·         Rotate older stock to front of shelf to make space for new stock.

·         Pull short-date or low-quality items and follow established procedures for recording and disposing of them.

·         Assure items are accurately labeled with signs, PLU, expiration date, and price labels.  

·         Follow and understand UPC labeling.  Report price discrepancies to buyers & POS staff. 

·         Maintain stocking lists for later shifts.  Notify buyers of out-of-stocks.

·         Take inventories of department stock as requested.

·         Keep back stock organized and properly labeled according to departmental guidelines.

·         Follow appropriate safety protocol for stocking and make sure all areas are maintained in a safe manner.

·         Perform other tasks assigned by supervisor or manager.

III.    Departmental – Customer Service

·         Assist customers with product questions, in prompt, friendly, courteous manner and refer them to other staff when necessary.

·         Offer suggestions for purchases and ways to prepare products.

·         Have thorough knowledge of the special order process.

·         Do cart runs and customer carry outs as requested.

IV.    Departmental - Receiving

·         Prepare and safely maintain storage areas for incoming deliveries.

·         Check deliveries to verify piece count and for damage.  Notify buyer and Grocery Receiver of discrepancies.

·         Help with unloading and receiving deliveries.

·         Sign for deliveries with appropriate adjustments noted on invoice and route invoice to Receiver.

·         Rotate overstock into storage as necessary.

·         Process special orders per the special order procedure guidelines.

V.      Departmental – Department Maintenance

·         Keep shelves, coolers, bulk bins, and back stock in clean, orderly condition.  Dust and clean shelves and product when stocking.

·         Remove trash promptly.   Sweep and mop floor.

·         Keep departmental equipment in appropriate location and in working order.

·         Use equipment safely.  Monitor cooler and freezer temperatures.  Advise Receiver or Manager of equipment problems.

·         Record department shrink promptly and accurately.

·         Participate in periodic inventory counts.

·         Do replacement ordering as needed.

REQUIRED SKILLS AND QUALIFICATIONS:         

·         General mobility requirements include the ability to: stand or sit for several hours at a time; lift up to 50 lbs. alone on a regular basis and 75 lbs. with assistance using safe lifting techniques; twist, turn, squat, and bend; do repetitive motions; visually read fine print; visually read a computer screen for long periods of time; climb a ladder.

·         Able to produce quality work within the established deadlines.

·         Retail or other experience serving the public.

·         Familiarity with natural foods.

·         Must enjoy interacting with and serving the public.

·         Must have a friendly and outgoing personality and a positive attitude.

·         Ability to handle multiple demands and stay calm.

·         Accuracy and attention to detail.

·         Organized and methodical in action.

·         Excellent communication skills. 

·         Excellent trouble shooting skills.  Logical problem solving skills.

·         Conflict resolution skills.

·         The ability to be reliable for regular scheduled shift work.

·         The ability to work a flexible schedule.  

·      Willingness to work evenings, weekends, and holidays.  

DESIRED SKILLS AND QUALIFICATIONS:

·      Having experience and thorough knowledge of natural foods.

·      Experience with digital receiving methods.

·      Experience with food cooperatives.

·      Familiarity with organic and non-GMO products.

·      Previous receiving experience.