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Manager for Shelter Program for Homeless Families

East Oakland Community Project

Manager for Shelter Program for Homeless Families

Emeryville, CA
Full Time
Paid
  • Responsibilities

    Job Description

    The East Oakland Community Project (EOCP) is seeking qualified managers who will launch the Family Matters Shelter Program for homeless families. The Family Matters Program Manager manages the daily operations for the family emergency housing program in Emeryville. The program serves 20 families and, an estimated total of 60 individuals, including youth, at any given time. This position will ensure quality operations and programming for families and youth during their stay as well as placement into permanent housing and connection to wrap-around services. The Project Manager ensures that youth are enrolled in school and participating in onsite academic and literacy enrichment activities that will be provided by the Community Education Partnerships (CEP).

    Passionate and embracing of EOCP’s mission and clients, this leadership position maintains and exemplifies consistent professional boundaries with management, line staff and clients. Qualified applicants will have 5 years of management experience or more directing similar residential programs or family case management programs that target low income families and their children. Supervisory experience is a must and applicants must have extensive involvement in guiding and training a multi-disciplinary team of five or more individuals.

    Leads, coordinates, and executes activities involved with the administration Family Matters funding sources, to ensure contract compliance. Duties include but are not limited to: grant contract administration, administrative reports to funders, editing of grants/contracts. Ongoing collaboration with EOCP’s Quality Assurance Manager is required to accomplish program goals, objectives; and overall compliance with program requirements and regulations.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    OPERATIONS

    • Ensures the Family Matters shelter is fully operational by providing ongoing personnel management duties and overseeing staff orientations and trainings
    • Ensures site scheduling of staff and volunteers is effective and meets the needs of the program
    • Provides ongoing leadership and guidance regarding housing placement services by working closely with the Housing Navigators
    • Works closely and provides supervision of Housing Advocates and ensures that the team has proper training and support to address program and client issues
    • Ensures that Life Skills training and Money Management services are integrated into shelter life and are being utilized effectively by residents
    • Provides ongoing guidance to Food Services Manager to ensure smooth operation of the Food Services Department as well as nutritious food
    • In conjunction with the Director of Transitional Housing Services, responsible for developing a plan and overseeing the implementation of the Life Skills and Community Participation Project
    • Promote and maintain an atmosphere of dignity and respect in line with EOCP values and policies

    SUPERVISION

    • Oversees and facilitates staff development. Maintains and promotes a cooperative, harmonious teamwork environment
    • Supervises, and evaluates performance for the following positions: Housing Navigators (2 FTE’s), Employment Specialist, Youth Enrichment Coordinator, Housing Advocates (6.4 FTE’s)
    • Hires and manages program staff in accordance with state laws and EOCP policies and procedures
    • Performs weekly one-on-one of all direct reports and ensures that these supervisors are meeting weekly with their supervisees and meeting program goals
    • Manages shelter programs, including case-management and youth enrichment program
    • Responsible for implementing the Life Skills training, defining roles of shelter staff in the implementation of Life Skills, and integrating the program into shelter life
    • Provides guidance supervision of Housing Advocate team
    • Oversees the forging and cultivation of relationships with other providers that support the agency’s mission
    • Build and maintain strong client relationships; must be an exceptional relationship-builder

    TRAINING

    • Facilitates the shelter’s case conference
    • Ensures that incident reports are discussed and receive proper follow-up at the emergency housing case conference
    • Determines staff's training needs and conducts or arranges appropriate training for staff
    • Ensures all shelter staff have been trained on the Shelter Training Manual
    • Maintains training records, reviews staff feedback and progress data and compiles a quarterly progress report to the Director of Transitional Housing Services
    • Maintains a spreadsheet of staff that have completed core trainings and goals

    PROGRAM EVALUATION AND CONTRACT MANAGEMENT

    • Ensures timely submission of program reports to funders
    • Works consistently with the county’s Homeless Management Information System (HMIS) and regularly analyzes reports in collaboration with QA Manager
    • Responsible for assessing resident needs and developing quality programming
    • In collaboration with the Quality Assurance Manager analyzes shelter program HMIS data to ensure compliance and extrapolate any needed program changes
    • In collaboration with the Quality Assurance Manager, responsible for developing evaluation tools to measure the effectiveness of shelter services
    • Reports to and makes recommendations to the Director of Transitional Housing Services and Executive Director regarding programmatic changes to increase client accessibility and success of the Family Matters’ Program

    PUBLIC RELATIONS AND COLLABORATION

    • Develops and maintains close working relationships with partnering organizations. Coordinates with referral agencies and identifies community resources that are relevant for program participants
    • Promotes EOCP in the community when necessary through program presentations
    • Educates and informs the community on homeless issues and EOCP ‘s services
    • Develops and maintains strong relationships with service area providers, businesses, and community groups
    • Communicates with the community on emergency shelter eligibility and referral process
    • Attends Community meetings hosted by City of Oakland and County of Alameda. Participates in County wide COC: Everyone Home via active participation on at least one committee.
    • Attends local NCPC Meeting with the Director of Transitional Housing Services

    ADMINISTRATION

    • Actively participates in Case Management team case conference to ensure coordination of services and quality services for residents
    • Participates in management team meetings

    QUALIFICATIONS

    EDUCATION AND EXPERIENCE

    • Master’s degree in Psychology, Social Work, or related field and five years of full-time management and program development/implementation experience in a social service setting
    • Experience working in a residential facility (emergency and/or transitional housing) is beneficial
    • A combination of work experience and education can be substituted for a Master’s degree.
    • Proven track record delivering superior results, commanding respect, and assuming leadership roles
    • Success in roles requiring execution of multiple priorities
    • Operates with excellence in mind in all matters, with the confidence to defend/debate ideas without ego interfering
    • Proven ability to work with efficiency, flexibility, and good humor
    • Demonstrated ability to build and maintain relationships with a wide array of people –of varying ages and from diverse backgrounds
    • Maintains and exemplifies outstanding and consistent professional boundaries with management, line staff and clients. Other relevant skills required for this position include:

    MANAGEMENT

    • Five years of program development and implementation experience
    • Five years of program experience with extensive background in monitoring grants/contracts
    • Requires 5 years of successful management and supervisory experience of a minimum of five to 15 people
    • Ability to plan, prioritize and direct the work of others
    • Ability to hire, train, supervise, and evaluate personnel
    • Ability to establish systems for recording, filing, and maintaining confidentiality of client information.
    • Ability to establish and maintain effective work relationships among staff so they buy-in to organizational values, communicate needs, give feedback constructively
    • Understanding of budgets, data analysis and reporting requirements
    • Submit to fingerprint clearance
    • Provide proof of annual T.B. test results

    PROGRAM PLANNING AND EVALUATION

    • Knowledge and experience of case management techniques
    • Knowledge and experience in Substance Abuse Counseling and Harm Reduction
    • Ability to assess program needs
    • Ability to develop, plan and implement supportive services programs
    • Ability to develop and implement evaluation tools to monitor program efficacy
    • Organized and detail-oriented
    • Ability to handle multiple tasks I projects and meet deadlines in a timely manner
    • Self-starter, self-disciplined
    • Remain focused in the face of pressure, delivers against timelines, not intimidated by tasks/time limitations

    LANGUAGE SKILLS

    • Excellent communication and writing skills
    • Excellent public speaking skills for presentations to staff, funders, providers and community groups.

    REASONING ABILITY

    • Excellent organizational skills and able to manage several projects/tasks at the same time
    • Ability to maintain a high level of consciousness and sensitivity to homeless individuals and families, including those who are living with addictions
    • Flexibility to work in a crisis-oriented environment
    • Ability to work flexible hours
    • Ability to exercise tact and diplomacy in organizational settings
    • Transparent, direct approach
    • Spark, imagination, creativity

    COMPUTER SKILLS

    • Proficiency in Microsoft Word and Excel.
    • Must be able to utilize the Internet for research and e-mail correspondence effectively

    CERTIFICATES, LICENSES, REGISTRATIONS

    • Valid California driver’s license, insurance, and access to an automobile.
    • Proof of insurance and additional insured endorsement required.

    PHYSICAL REQUIREMENTS

    This position requires the ability to work flexible hours and to perform at a high level under stress. Individual should be available via cell phone at all times. Sight correctable to 20/20 with glasses is required. The ability to lift about 10 lbs. occasionally is needed.

    WORK ENVIRONMENT

    Fast paced work environment with multiple demands presented at all times. Environment can become stressful due to client and staffing demands.

    Company Description

    Founded in 1990, EOCP is a dynamic and growing organization that provides safety net and rapid re-housing services to a diverse base of homeless individuals in Alameda County, including single adults, families, young adults, seniors and people living with HIV/AIDS.