Job Description

The East Oakland Community Project (EOCP) is searching for qualified candidates who will provide on-call shift coverage (day or night) , Monday-Sunday, at its Crossroads emergency shelter. The Resident Advisor will assist homeless individuals with their basic needs, conduct regular security rounds of the emergency housing facility, handle emergency/crisis situations, and complete logs and other paperwork. The Resident Advisor promotes structure, security and a sense of community for residents. The Resident Advisor also supports case management staff in the provision of services to individuals. As Crossroads is a twenty-four hour emergency housing facility, a Resident Advisor is assigned to one of the following shifts: day, swing, graveyard, and weekend. Founded in 1990, EOCP is a dynamic and growing organization that provides safety net and rapid re-housing services to a diverse base of homeless individuals in Alameda County, including single adults, families, young adults, seniors and people living with HIV/AIDS. ESSENTIAL DUTIES AND RESPONSIBILITIES SERVICE DELIVERY-ALL SHIFTS

• Promote the physical and mental well being of clients.
• Promote a clean and sober living environment for residents and implement/ enforce measures such as drug/alcohol testing as appropriate.
• Support clients in resolving problems associated with activities of daily living.
• Offer supportive services to residents including but not limited to the following: telephone, mail, snacks, bagged lunches, hygiene packets, and linens.
• Monitor residents' compliance with shelter rules and guidelines.
• De-escalate volatile situations with clients and address all concerns in a non-confrontational manner.
• Respond appropriately to client and facility emergencies.
• Make medication available to residents upon request and document pickup of medications.
• Provide emergency medical transportation assistance as needed.

ALL SHIFTS - CASE MANAGEMENT SUPPORT

• Working in conjunction with an assigned Case Manager, provide support to client cases in the following manner:
• Assist with housing applications both in life skills sessions and through client case management assignments
• Provide support and follow-up on client related paperwork (e.g. California Identification, income verification, social security card, credit report, etc.)
• Attend case conference as needed
• Provide follow-up calls to former clients residing in permanent housing
• Assist case management staff in reinforcing/coaching residents on practicing learned behaviors
• Assist residents with resume development, interviewing skills, etc.
• Conduct outreach to outside housing and employment opportunities
• Attend training as needed

DAY SHIFT

• Place early lunch/late plate and laundry sign-up sheets in proper binders daily
• Supervise and support residents during chore activities with facilities management staff.
• Assist with 9:00 am dormitory lockup.
• Ensure dining room support for families for all meals

DAY-SHIFT - SUPPORT GROUP DUTIES

• In coordination with the Residential Services Manager, organize and deliver a motivation/support group for clients who are onsite during the day. Support group to be facilitated once a week in the early afternoon
• Assist with resident support groups as needed

SWING SHIFT

• Complete intake paperwork on new residents
• Encourage a safe, secure, and quiet environment for residents by providing sufficient monitoring and conducting security rounds every 20 minutes when dorms are open.
• Ensure that new residents are orientated to shelter rules and guidelines and distribute hygiene packets and linens.
• Supervise and support residents during chore activities to ensure that chores are completed properly and that best practices are implemented to ensure safety.
• Ensure dining room support for families for all meals

SWING SHIFT-LIFE SKILLS

• Provide support for the coordination and facilitation of life skills sessions twice a week

GRAVEYARD-WEEKEND SHIFT

• Wake up residents who have requested an early wake up.
• Defrost and clean medical refrigerator, and residents' lunch and late-plate refrigerator (clean weekly, defrost as needed).
• Complete house laundry nightly.
• Maintain medication cabinet so that medications are easily accessible.
• Maintain a well-organized and clean linen closet.
• Maintain well-organized housekeeping cabinets ensuring adequate supplies or available to staff.

ADMINISTRATIVE - ALL SHIFTS

• Maintain an accurate account of shelter activity by reviewing the daily logbook at shift change and updating it every thirty minutes.
• Retrieve voicemail messages, record, and place in appropriate boxes for residents and staff.
• Update and maintain all binders/logs used for tracking and monitoring clients and for documenting provision of services.
• Answer incoming telephone calls.
• Ensure that the medication file remains current and medications are accessible to residents.
• Complete incident reports, as necessary.
• Each shift promotes and maintains a clean work environment and ensures that the front office and equipment are clean and well organized.
• Support other EOCP staff in discharging clients from the shelter in an orderly manner by providing smooth logistical and administrative support.
• Assist new staff with the use of office equipment.
• Attend all mandatory staff meetings.

DAY SHIFT

• Schedule daily intakes as early as possible (one per hour).
• Open, sort and process incoming mail.
• Retrieve incoming calls from voice messages.
• Train new staff members on office equipment.
• Contact vendors for service/problems.
• Ensure that each new resident has access to a storage locker.
• Other duties as assigned.

SWING SHIFT/WEEKEND SHIFT

• Ensure that all current residents are accounted for by updating door tags as needed.
• Update and complete bed sheet forms to provide agency with accurate daily census.
• Provide assistance to new clients in completing intake process: reviewing paperwork, providing a facility orientation and tour, and decontaminating personal property.

GRAVEYARD SHIFT

• Use master copies of EOCP forms to create inventory of forms, as assigned by Residential Services Manager
• Update and discard outdated flyers on bulletin board every week.
• Purge paperwork from binders for discharged clients.
• Complete required paperwork as assigned
• Purge paperwork from binders for discharged clients.

WEEKEND SHIFT

• Create new intake files each weekend.
• Identify discarded medications from discharged clients and ensure proper disposal

MODELING BEHAVIOR

• Promote a healthy living environment for residents by modeling a positive, professional demeanor

Other duties as assigned.

QUALIFICATIONS Qualifications include:

• Must have two years of experience assisting homeless or low income people of diverse cultures
• Experience working in a supportive housing environment for low income people
• Sensitivity to the needs of individuals and families with multiple issues
• Experience working with a diverse population
• Experience working with computers and successful utilization of Word and Excel.
• Demonstrated knowledge to successfully access and navigate the internet, operate email and office equipment.
• Must be neat, organized, and professional
• Excellent verbal communication skills with residents and staff.

EDUCATION AND/OR EXPERIENCE: High school diploma and two years' experience working with individuals and families with multiple issues. LANGUAGE SKILLS: English, any second language, especially Spanish or American Sign Language, a plus MATHEMATICAL SKILLS: High School level REASONING ABILITY: Must have the ability to utilize good judgment and make sound decisions when interacting with residents and staff members. Must be able to prioritize tasks to ensure that the residents' needs are met and tasks are completed. COMPUTER SKILLS: Basic knowledge of Word and Excel and ability to access and navigate the internet. CERTIFICATES, LICENSES, REGISTRATIONS: CPR and First Aid Certification PHYSICAL REQUIREMENTS: This position requires the ability to lift up to 25 pounds. In addition, Resident Advisorss must have the ability to move around within the emergency housing facility approximately 50 to 60 percent of the shift. They are also required to be flexible in their ability to adapt to and filter out noise, voices, and calls of multiple conversations/distractions. Must project a professional image and dress neatly when reporting to work. Proof of negative tuberculosis test required annually. WORK ENVIRONMENT: The work environment varies depending on the shift. The daytime and swing shifts are extremely busy and fast-paced. The work environment is relatively quiet during the graveyard shift. Resident Advisors on all shifts must be prepared to handle emergencies, e.g. verbal or physical altercations, etc. The Resident Advisor should also be prepared to collect and bag clothes and dirty linens of former residents who are incontinent. Resident Advisors must model professionalism, respect, good boundaries, safety, and cleanliness with neat attire, according to the dress code.

Company Description

Founded in 1990, EOCP is a dynamic and growing organization that provides safety net and rapid re-housing services to a diverse base of homeless individuals in Alameda County, including single adults, families, young adults, seniors and people living with HIV/AIDS.