The Products Direct Inside Sales associate is responsible for developing customer relationships with existing customers and attracting new clients. Provide pricing and availability to internal and external customers for products and services. Retaining customers with superior service and consistent phone contact is a must.

ESSENTIAL FUNCTIONS:

1. Act as point of contact for existing customers via phone and email communication while tracking all opportunities in MPW’s CRM system.
2. Perform cold calls to various levels of client organization within many key market segments. Focus on all industrial water equipment offerings.
3. Generate professional proposals and respond to all RFQs for the Products Direct Department to support Area Sales Manager’s.
4. Manage incoming internet leads/calls from potential customers and convert to a sales order or assign to proper Area Sales Manager.
5. Provide pricing and lead times from MPW and its vendors to customers and ASMs for aftermarket products and services when requested.
6. Provide consistent and superior service exceeding customer expectations and surpassing competitor’s offerings.

ADDITIONAL RESPONSIBILITIES:

1. Provide feedback and support to MPW operations so quality of service remains high for all MPW customers.
2. Recognize and communicate new markets, products, and services that MPW could offer to our customers.
3. Willing to travel (up to 30 nights annually).
4. Communicate daily with Products Direct Manager and Area Sales Manager’s as needed to provide superior customer service. ****

Required Skills

KEY BEHAVIORS: ****

1. Customer Service : Proactively developing customer relationships by making efforts to listen and understand the customer (both internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.

2. Professionalism : Maintaining a high-quality professional appearance and standardizing to improve performance and reputation.

3. Continuous Improvement : Refining and developing new tools and procedures through creativity and innovation.

4. Communication/Written Communication : Expressing ideas effectively in individual and group situations (including nonverbal communication), adjusting language or terminology to the characteristics and needs of the audience. Expressing ideas clearly in documents that have organization, structure, grammar, language, and terminology in a clear and germane manner.

5. Quality Orientation/Attention to Detail : Accomplishing tasks through concern for all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking your work, processes, and tasks and organizational policy.

6. Judgment/Problem Solving : Committing an action after developing alternative courses of action that are based on logical assumptions and information learned from the customer while talking into consideration MPW policies and methods.

Required Experience

QUALIFICATIONS: ****

1. Bachelor’s Degree preferred. An emphasis on Sales and Marketing.

2. Willingness to transition into an Outside Sales role if the opportunity arises.

3. Minimum of 2 years’ experience selling industrial equipment machinery, preferred.

4. Ability to write technical sales quotes and proposals.

5. Proficiency with MS Office applications including but not limited to Office, Excel, and PowerPoint

KEY BEHAVIORS: ****

1. Customer Service : Proactively developing customer relationships by making efforts to listen and understand the customer (both internal and external); anticipating and providing solutions to customer needs; giving high priority to customer satisfaction.

2. Professionalism : Maintaining a high-quality professional appearance and standardizing to improve performance and reputation.

3. Continuous Improvement : Refining and developing new tools and procedures through creativity and innovation.

4. Communication/Written Communication : Expressing ideas effectively in individual and group situations (including nonverbal communication), adjusting language or terminology to the characteristics and needs of the audience. Expressing ideas clearly in documents that have organization, structure, grammar, language, and terminology in a clear and germane manner.

5. Quality Orientation/Attention to Detail : Accomplishing tasks through concern for all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking your work, processes, and tasks and organizational policy.

6. Judgment/Problem Solving : Committing an action after developing alternative courses of action that are based on logical assumptions and information learned from the customer while talking into consideration MPW policies and methods.