The Inside Sales team at Independent Electric is responsible for establishing and improving business relationships with our customers. As an Inside Sales Representative, you will work with customers to determine their needs and match them with the products that will lead their projects to success. After closing the sale, you will coordinate the product delivery and enter the sales data into our system.
MEET INDEPENDENT ELECTRIC:
Independent Electric Supply operates in several locations in both California and Arizona. We focus on traditional electrical supply with dedicated specialists in lighting, switchgear, wire management, tool & safety, renewable energy and enhanced logistics solutions to meet specific customer needs. Employing more than 525 people and managing over 1 million square feet of warehouse space, IES is one of the strongest electrical distributors in the markets we serve. In August 2011, IES was acquired by Sonepar USA consisting of the finest locally managed electrical and industrial distributors throughout the United States. Sonepar is the world leader in electrical distribution.
To learn more about working at Independent Electric, check out this video: Working at Independent Electric.
WHAT YOU WILL DO:
- Talks with customers by phone or in person to receive orders for products.
- Solicits sale of new or additional products.
- Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company.
- Liaison between the customer and IES departments, including credit purchasing, warehouse, outside sales and management.
- Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
- Identifies and uses appropriate company and/or customer pricing systems.
- Make phone calls to regular and prospective customers to solicit orders.
- Describes or demonstrates product, using samples or catalog, and emphasizes salable features.
- Compiles lists of prospective customers for use as sales leads.
- Provides oral and written quotations or estimates of prices, terms and delivery for standard, complex or non-standard merchandise.
- Prepares cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment and delivery of merchandise in a timely manner. Follows up with any specific record-keeping requirements.
- Estimates date of delivery to customer, based on knowledge of own firm''s delivery schedules.
- Purchases materials following approved purchasing procedures.
- Reviews complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution.
- Prepares correspondence and reports necessary for business transactions.
- Recognize when special pricing is required, and provide competitive pricing.
- Follow up on all quotations in an attempt to write the order, or receive input for use in future quotations.
- Handles difficulties with customers with diplomacy and seeks assistance when needed, to resolve customer order problems and complaints promptly.
- Acquires, uses and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
- Other responsibilities may be assigned.
Required Skills
- Keep projects on track and maintain deadlines.
- Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures.
- Strong presentation skills and ability to think on your feet when small groups of managers, clients, customers, and the general public ask questions.
- Ability to perform math functions representative of the job such as; addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, decimals and metric scales; computing rate, ratio, and percentages and to draw and interpret bar graphs; calculating figures and amounts such as discounts, interest, commissions, and proportions.
- Computer skills such as Microsoft Word, Excel, PowerPoint, and Outlook.
- Must be a team player and abide by our strong core values and beliefs.
Required Experience
- 3-5 years Direct selling to Utility Contractor Customer base
- Product knowledge of High Voltage transmission and distribution product lines, conductors, cable, assemblies, poles, and related hardware
- Generating Take offs and bills of material for substation, transmission, grounding, substructure, line upgrades and infrastructure additions
- Contacting Customers and factories for product application, pricing and availability
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.