LIVEAREA COMPANY STATEMENT:

LiveArea, a PFSweb, Inc. brand, is a global commerce services company. We combine business strategy, experience design and technology to help leading B2C and B2B organizations deliver exceptional commerce solutions worldwide. We are a diverse team with distinct interests, skillsets, and backgrounds collaborating across all facets of commerce. Together, we take pride in driving measurable and material value for our clients by leveraging our holistic commerce expertise within specific industry vertical markets.

Company Vision:

We will provide a holistic commerce solution across vertical industries We will be world-class across all service offerings

We will engage with our clients as a consultative & unified partner

SYSTEMS ENGINEER – LINUX/ECOMMERCE

EMPLOYMENT TYPE: Full-time

LOCATION: Remote

ROLE DESCRIPTION:

As a LiveArea Systems Engineer, you will use the latest tools and technologies to support multiple e-commerce and order management platform technologies for our clients to ensure availability and performance criteria are maintained. Hone your experience alongside fellow talented professionals, where you will support some of the most advanced commerce solutions on the market.

The Systems Engineer is responsible for proactive monitoring, diagnostics, resolution/escalation of issues, rapid isolation and restoration of issues related to a diverse customer base with an ITIL service management focus. You will also work closely with senior systems engineers to drive improvements around incident resolution, service optimization and established standards.

PRIMARY OBJECTIVES AND RESPONSIBILITIES:

Include the following; other duties may be assigned:

• Identify, resolve and escalate incidents according to best practices, process documentation and training
• Perform minor systems / application configuration changes
• Part of on-call rotation handling first level support
• Ability to quickly adapt to supporting emerging technologies and procedural changes
• Perform updates to documentation, processes, and Standard Operating Procedures
• Basic support - Adobe Magento 2.2.x – 2.3.x
• Basic support - BigCommerce
• Basic support - IBM Order Management on Cloud (Sterling)
• Basic support - IBM WebSphere Commerce v7
• Basic support – Salesforce Commerce Cloud
• Basic support - SAP Hybris Commerce 6.x
• Execute basic SQL statements
• Perform basic web server configurations (Apache, IHS, Nginx)
• Configure automation using QuickBuild, Jenkins and/or scripting
• Ability to work well independently as part of a remote support team

REQUIRED EXPERIENCE:

• Strong System/Linux administration skills utilizing operating systems – Linux OS (Red Hat, SUSE, CentOS, or Ubuntu)
• Experience supporting production environments
• Strong troubleshooting skills
• Understanding of networking technologies
• Basic understanding of Web/Open Source Technologies like Apache Solr, Apache Tomcat, Apache Web Server or Nginx
• Utilize operating system scripting skills (Linux)

ADDITIONAL EXPERIENCE AND SKILLS CONSIDERED A STRONG PLUS:

• Bachelor’s degree or equivalent education in related fields
• Experience with commerce platforms
• Experience with networking technologies (firewalls, IP protocols and ports)
• Experience creating automation via: Bash, Ksh, Batch, Perl, Python, ANT, Jenkins or QuickBuild
• Knowledge of HTML, PHP, CSS, XML
• Perform deployments to application servers
• Atlassian Jira
• Atlassian Confluence
• IT-related certifications

Pre-employment background screening will be conducted.

PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer.  

Required Skills Required Experience

• High school diploma or G.E.D. preferred.
• Knowledge of elderly and disabled helpful.
• Home health aide or nurse''s aide training helpful.
• Must have transportation to and from clients home.
• Valid driver''s license and liability insurance are mandatory.
• Willing to participate in 16 hours attendant training and in-services as scheduled.