Job Description

Eastridge is seeking a Customer Service Representative for a large dental tools manufacturing company! You will be responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES:

•  Provide technical support for the wholesale customer network.  ∙ Work closely with the outside sales representatives in providing excellent customer service to the wholesale customers.  
• Literature and products mailed to representatives.  
• Tracking inventory of literature.  
• Travel arrangements for company employees.  
• Filing PO’s and Dental journals in the company library.  
• Process wholesale orders received from customers.  
• Interface with the equipment sales and service department and provide customer support in the equipment parts and service area.  
• Provide backup technical support for the direct sales department when needed.  
• Performs Process commission reports for all the major dealers  (MONTHLY).

​QUALIFICATIONS:

• Minimum 2 years experience in customer service and/or sales. 
• Must have excellent interpersonal skills and be able to communicate clearly and effectively.  
• Good computer knowledge required.  
• Knowledge of Great Plains helpful.  
• Must be able to interact with all levels of personnel in a professional manner.  
• Need to be a problem solver and have the ability to work independently. 
• Must be able to multi-task and meet deadlines.

Eastridge is an equal opportunity employer