Job Description

CLASSIFICATION: Full time (35 Hours)

PAY RATE: $19.68 - $20.00

POSITION SUMMARY:  

This position reports to the Program Manager and follows the instructions of the Dispatcher. The Personal Care Attendant is the direct service professional that responds to consumer requests for support and assistance and attends to an individual’s personal care needs. Personal care includes assistance which supports and/or maintains the client’s health, safety, and independence and mitigates their need to engage emergency services (e.g. fire, ambulance, ER, nursing or other institutional care). Responsibilities include completing a range of tasks including, but not limited to, non-medical personal care, errands and household/domestic work.

RESPONSIBILITIES

·         Respond to urgent and/or emergent requests for service within 30-45 minutes of dispatch.

·         Transfer assistance 100lbs and postural repositioning to/from bed, wheelchairs, other vehicles, from floor to wheelchair, etc.; excluding the use of mechanical lifting equipment when trained and documented as competent.

·         Assist clients with walking, including the use of walkers and wheelchairs.

·         Assistance with personal hygiene, including shower, tub or bed baths, assistance in shower, oral care, hair and skin care, use of toilet facilities, including bed pans, and menstrual care; dressing.

·         Cooking basic meals; feeding; assistance with self-administration of medications 

·         Household chores including but not limited to changes in bed linens and urgent light laundry.

·         Providing food, water and urgent cleanup for animals; walking dog(s) 

·         Grocery shopping for diabetic food; Errands, washing dishes when there are no clean ones.

·         Use Personal Protective Equipment and standard universal precautions at all times and whenever providing services to protect clients and staff.

·         Follow directions of Dispatcher(s) regarding parking, access considerations, special instructions for entry into client home/building, mandated reporting procedures, and/or other relevant information needed for the safety of clients and workers, and to provide effective, responsive, quality service.

·         Accurately document and submit in a timely manner all work related records including but not limited to: 

1.       client service eligibility and requests 

2.       work assigned and/or services performed

3.       check-in/out times, timesheets, service agreements, complaints, refusals, charges and payments received, expenses, inventory, health status, and other pertinent service information in a timely manner.

·         Provide coverage for “meal and rest breaks” for staff as assigned by Dispatcher during shift(s).

·         When providing dispatch coverage, answers all incoming calls in a timely, welcoming and professional manner, accurately and efficiently assess and prioritize response to callers. 

·         Accurately represent and state Easy Does It policies to all potential and current clients and community members.

·         Record and report changes in the client’s physical condition, behavior or appearance to supervisor or Case Manager and APS.

·         Maintain client confidentiality.

·         Maintain personal boundaries 

·         Use EDI supplied communication devices for all agency related work.

·         Work with others to resolve conflicts and provide support to clients and on-call workers,

·         Identify, report and recommend and/or initiate service and/or process improvements to help scale operations.

·         Report regularly on customer feedback to help drive product and process improvements.

·         Participate in staff meetings, training and other meetings.

·         Other duties as assigned.

Qualifications

POSITION REQUIREMENTS

·         Demonstrate an understanding of disability, personal care concerns, substance abuse, trauma, and/or sensitive personal issues.

·         At least 6 months of relevant in-home care experience and the ability to learn new and follow new processes.

·         Maintain a calm demeanor and accurately respond to emergency, emergent, and/or crisis situations. 

·         Have and maintain a current CPR/First Aid certification.

·         Effectively respond to and engage clients, family members, community members, emergency responders, law enforcement officers and provide immediate intervention, counseling and/or referrals to the parties involved.

·         Professional, responsible and flexible; ability to balance attention to detail and big-picture needs, to approach problems creatively and proactively, and to investigate/report in a neutral manner.

·         Exceptional interpersonal skills; self-starter, self-motivated with the ability to work independently and as part of a team.

·         Work collaboratively, respecting and valuing the perspectives and contributions of others.

·         Able to pass a criminal background and DOJ fingerprinting.

·         Ability to provide proof of COVID -19 vaccination(s).

·         Positive working relationships with others; function effectively in an environment with diverse cultures, multiple perspectives, and lines of authority.

·         Maintain exceptional customer service and professional boundaries while building trusting relationships with colleagues, clients, community members and partners.

·         Demonstrate a high level of verbal, writing, and listening skills.

·         Intermediate level technology/computer skills, including proficiency with email, internet, smartphone/apps, systems. 

·         Recognizing that some people may have sensitivity or allergic reactions to various fragrant products, all employees are required to maintain a scent-free workplace (office and/or client homes).

·         Other duties as assigned.

Additional Information

EDI is subject to the City of Berkeley Living Wage Ordinance

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status.