EasyLlama is disrupting the outdated, expensive, and unengaging compliance training market. We are flipping the script and meeting the moment with an innovative and forward-thinking compliance training solution to make workplaces safer, more positive, and more inclusive than ever before. EasyLlama's modern, interactive, and mobile-friendly solution meets employees where they are with an on-demand, self-paced, and bite-sized delivery that fosters engagement. As the highest-rated compliance training solution, we've got a herd of 4,500+ happy customers, such as Chick-fil-A, Hilton, Skims, JiffyLube, Y Combinator, and we're just getting started.

To help us continue building on our vision of making it easier to train employees on HR compliance, we are seeking a Customer Support Advocate to assist with support issues through, email, chat, and the occasional phone call. This role will also aid in generating revenue by closing leads of 25 employees or less and generating leads for the sales team.

WHAT YOU'LL DO:

• Respond promptly to customer inquires
• Become an EasyLlama product expert
• Collaborate with members of other departments to answer customer questions and solve customer issues
• Achieve a 95% C-SAT rating while responding to leads and support inquires
• Record customer feedback
• Generate referrals for yourself and other EasyLlama Account Executives
• Create leads for AEs and partners through opportunity generation

WHO YOU ARE:

• You've worked in customer support previously and have an interest in sales
• You're a trend-spotter. You've got the skills to spot trends in client needs, pain points, and hesitation points
• Active listening is second nature to you
• You are genuinely excited to be the spokesperson for EasyLlama and the first point of contact
• You have CRM familiarity
• You know how to capture valuable information through documentation

The EasyLlama herd is fully remote, with employees distributed across the US and the world. To ensure the best employee experience, we offer competitive compensation packages, comprehensive benefits, an annual wellness stipend, PTO, 401k with company matching, and monthly team events to nurture connection!

At EasyLlama, we strive to walk the walk. We are helping make workplaces all over the globe safer and more inclusive, including our own. We honor employees and candidates from all walks of life and all experiences, regardless of race, ethnicity, gender, veteran status, disability, sexual orientation, gender identity or religion.