Job Description

The Head of Grocery Operations is mainly responsible for defining operational goals, results and strategy to drive continuous improvement and sales development.

The Head of Grocery strategically plans and define Eataly’s sales goals and objectives to maximize revenue and efficiency.

Reports to the Director, Grocery.

• Leads the ongoing development of Eataly’s store layout standardization to maximize revenue and efficiency
• Influences and guides the Grocery Operations by developing a strong relationship with the GM, Retail of Eataly North America stores
• Collaborates with counterparts on Fresh Products Team, both at Corporate and Store level, to maximize cross-merchandising and promotional opportunities
• Remains in constant communication with managers and key personnel in each department and is always aware of stores objectives
• Plans promo calendar structure, in collaboration with the Director, Grocery
• Assists with the examination, selection of grocery items and products
• Communicates, builds and maintains strong relationships with Eataly vendors
• Analyzes category trends and competitive concerns; including competitor’s pricing, assortment and consumer trends
• Monitors sales for all Eataly North America locations and develops tool to control results are met (KPIs, reporting development, weekly call set up)
• Supports and positively influences Grocery financial goals, product mix, business relationships and innovation needs
• Directs hiring, assignment, training, motivation, evaluation and termination of personnel
• Provides significant operational support and presence in the stores
• Assists in developing in new store opening
• Performs other duties as required or assigned

Qualifications

• Bachelor’s degree
• 5 + years of progressively more responsible experience in retail operations
• Strong working knowledge of Microsoft Office Suite
• Outstanding analytical, organizational and problem-solving skills
• Excellent communication, motivation and team-building skills
• Italian product knowledge preferred

JOB REQUIREMENTS

• Travel up as needed to all Eataly North America locations

The annual salary for this position is $90,000- $115,000

Additional Information

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.