We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers

Job Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

Job Skills & Qualifications

Required

• Must be able to commute to our Orlando area office.

• · Must be 18 years of age or older.

• · Must be willing to start ASAP.

• · Strong customer service skills.

• · Product Knowledge.

• · Problem Solving.

Job Type: Full-time

Pay: $620.00 - $720.00 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location