Benefits:

401(k) matching

Competitive salary

Opportunity for advancement

Job Title: Customer Service Representative (CSR)

Company Overview:

Join Echols Heating, where we're not just a team—we're a family dedicated to providing exceptional HVAC services with a personal touch. At Echols, we value work-life balance and foster a supportive environment where every team member can thrive personally and professionally.

Job Description:

Are you passionate about delivering outstanding customer service? Echols Heating is seeking a dedicated Customer Service Representative (CSR) to join our dynamic team. As a CSR, you will be the frontline ambassador of our company, assisting customers with their HVAC service needs and ensuring their satisfaction with every interaction.

Key Responsibilities:

Customer Care Excellence: Answer incoming calls promptly and courteously, addressing customer inquiries and scheduling HVAC service appointments with precision and empathy.

Efficient Dispatch: Coordinate with our expert technicians to dispatch them promptly to customer locations, ensuring swift resolution of HVAC service requests.

Service Coordination: Maintain meticulous records of customer interactions and service details in our advanced CRM system, ensuring accuracy and efficiency in service delivery.

Supportive Liaison: Act as a crucial link between customers and our field technicians, providing updates and solutions to ensure seamless service experiences.

Resolution Expertise: Handle customer complaints and concerns with professionalism and efficiency, turning challenges into opportunities for customer satisfaction and loyalty.

Qualifications:

Passion for Customer Service: Previous experience in a customer service role, ideally in a fast-paced call center environment.

Communication Skills: Excellent verbal and written communication skills, with a friendly and engaging demeanor that embodies Echols Heating’s commitment to customer care.

Tech-Savvy: Proficiency in CRM software and Microsoft Office Suite; ability to learn and adapt to new technologies quickly.

Problem-Solving Prowess: Strong analytical and problem-solving skills, with a knack for resolving customer issues swiftly and effectively.

Team Player: Thrive in a collaborative team environment, contributing to a positive workplace culture rooted in mutual support and respect.

HVAC Knowledge: While not required, familiarity with HVAC systems and terminology is advantageous.

Benefits:

Competitive Compensation: Enjoy a rewarding salary and performance-based incentives.

Comprehensive Benefits: Receive health benefits, including medical, dental, and vision coverage, as well as a retirement savings plan (401K).

Paid Time Off: Take advantage of paid holidays, vacation time, and personal days to recharge and enjoy life outside of work.

Professional Growth: Access ongoing training and development opportunities to enhance your skills and advance your career at Echols Heating.

Join Our Family:

At Echols Heating, we're more than just a company—we're a close-knit family committed to delivering exceptional service and maintaining a healthy work-life balance for all team members. If you're ready to make a difference in customers' lives and grow with a company that values your contribution, apply today and discover why Echols Heating is a great place to work!