Job Description

The Customer Service Specialist is an essential part of our Customer Service and Sales team. The primary goal of the Customer Service Specialist is to consistently provide a high level of support and experience to the team in order to maintain clients, generate revenue, grow the client base, and grow the company.

WHO YOU WILL BE WORKING WITH:

Our Customer Service team is the face of our clients to our customers, and we want their support experience to set new standards, just like our clients’ products do. Our Customer Service team cares for customers by solving problems and scaling solutions, incubating new products and promotional packages, and sharing feedback with the rest of the office to influence company development.

KEY DUTIES AND RESPONSIBILITIES:

• Manage and service existing customer relationships
• Answer all potential customers questions in a professional manner
• Always operate with the highest degree of urgency and care; remembering we are the face for our clients and the services they provide
• Be a problem solver – find creative solutions to issues
• Provide expertise, support and hands-on assistance in all realms of the sales process, making sure customers receive the products that they want, when they want, how they want
• Highlight issues and identify opportunities by utilizing the tools provided within our company

EXPERIENCE AND SKILL REQUIREMENTS:

• Must have tremendous organizational skills and be able to handle multiple tasks in a fast-paced environment
• Must demonstrate superior customer service in the office and working in the field with our potential new leads
• Must have strong written and verbal communication skills
• The successful candidate must be highly motivated, be willing to take initiative, have a positive attitude and exhibit a strong work ethic to further advance within our company
• Must show the ability to engage and interact with individuals in a professional manner

If you are seeking full time employment opportunities and have the following experience you are encouraged to apply today: Customer support, customer service, customer relations, customer service manager, customer success, direct customer service, customer service associate, customer service representative, customer retention, customer agent, client management, client advisement, client relations, client account management, client services, client acquisition, or client support.

Company Description

We lead the way in customer acquisitions. Personal engagement sparks interest in top-level companies. We connect them with the right individuals for maximum conversions. We serve some of the country’s biggest names in sustainable home solutions. Our approach to consulting and marketing is personal. Eclipse California’s expertise is in taking the action out of the digital world and into real life. Our passion and professionalism dim the chaos of the marketplace to bring what matters most into focus.