Job Description

The Entry Level Customer Relations Management Assistant is an entry-level position in our firm with the unlimited opportunity for advancement only offered in an entrepreneurial startup environment. This position serves as the main liaison between our clients and consumers and is essentially the eyes, ears, and voice of the brand. The Entry Level Customer Relations Management Assistant's main responsibility is to interact with consumers directly and assist them in choosing the appropriate products and services needed while maintaining a consistently positive brand image.

The few coveted spots in the customer-facing team will be trained in all product knowledge and customer service/sales techniques and how these translate across all departments of our firm.

ECLIPSE CALIFORNIA’S principles make us powerful and one of the leading marketing firms in our industry. These values include leadership, vision, and grit.

• Leadership: Leadership is not a position or a title, it is action and example. We put our team in front of our own personal gain, we make sure their success is acquired before we look at our own needs to ensure momentum.
• Vision: To sustain focus on a vision, one must be willing and able to innovate. Our team’s vision stays clear and our innovative culture is embraced by our top management and flows through the organization effortlessly.
• Grit: Hard-work, grit, relentlessness; these are merely just a few characteristics of the team here at ECLIPSE CALIFORNIA

IF YOU ARE UP FOR A CHALLENGE, THE MAIN RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Follow up on assigned customer leads and business prospects daily through direct contact on multiple channels
• Deliver exceptional customer care and always resolve any issues or complaints with professionalism and in a timely manner
• Attend regular team meetings daily to strategize territory and product plans
• Maintain exceptional performance standards in customer satisfaction and closing customer leads
• Maintain open communication with management and other team members
• Build a thorough working knowledge of products, consumer demand, market prices & brand compliance
• Hire, train and develop other team members

WHAT WE ARE LOOKING FOR IN OUR NEXT TEAM MEMBER:

• Highly personable, outgoing and positive team member
• Ability to adhere to strict compliance policies
• Comfortable interacting with consumers daily and following up sales leads
• Proactively approaches problems with solution-oriented mentality
• Basic computer skills and technical proficiency
• All training is provided as this is an entry-level position, we just need the right raw material!

If you are seeking full time employment opportunities and have the following experience you are encouraged to apply today: Customer support, customer service, customer relations, customer service manager, customer success, direct customer service, customer service associate, customer service representative, customer retention, customer agent, client management, client advisement, client relations, client account management, client services, client acquisition, or client support.

Company Description

We lead the way in customer acquisitions. Personal engagement sparks interest in top-level companies. We connect them with the right individuals for maximum conversions. We serve some of the country’s biggest names in sustainable home solutions. Our approach to consulting and marketing is personal. Eclipse California’s expertise is in taking the action out of the digital world and into real life. Our passion and professionalism dim the chaos of the marketplace to bring what matters most into focus.