Job Description

Your tasks will include (but will not be limited to):

Account Management:

• Manage a portfolio of existing customers, ensuring that they maximize the value they get from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards Ecovadis services.
• Advise existing accounts on the implementation of their sustainable procurement program, enable and support changes when required. Promote upsell of additional services when needed.
• Establish and maintain a strong relationship with customer project managers and decision makers. Successfully manage contracts renewals.
• Act as the main point of contact for your accounts, providing project management support to liaise between customer teams and EcoVadis operations teams.
• Carefully monitor operations with your customers (forecast and delivery) in order to guarantee operational KPIs are met.

Other:

• Contribute to Ecovadis continuous improvement process by providing feedback to product management team on solution development needs.  
• Lead and/or support a variety of Customer-focused projects
• Teamwork and best practices sharing to contribute to the development of EcoVadis service and to maintain a positive and motivating atmosphere

Qualifications

• This position is remote so we require someone autonomous with ability to work remotely
• 4 years + successful Customer relationship experience with large accounts acquired in fast paced environment.
• Excellent communication skills (Both written and verbal)
• Fluency in English is a must. Additional languages would be highly appreciated
• Master's Degree required
• Computer literate (MS office, Google Suite, Project management tools…)
• Ability to work well in an international and multicultural environment.
• Self-driven, results oriented and team player.
• International exposure is a must

Additional Information

• WHERE: SAN FRANCISCO, HOME-BASED POSITION

For more information about EcoVadis please visit www.ecovadis.com and http://intro.ecovadis.com/.

EcoVadis does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status or any other protected category.