Coordinator/Dispatcher is to act as a the first communication point for our drivers. Receive requests to dispatch and relocate drivers throughout their shift as needed. Contribute unique ideas, and communicate effectively while providing a high level of customer service and commitment to internal and external partners. The goal is to achieve 100% fulfillment of all ride requests, and provide a solution or alternative to any and all issues that arise.

The Ideal candidate is an excellent communicator and problem solver able who will provide exemplary customer service. Someone who can take the appropriate action with little to no supervision, be a team player, is willing to go the extra mile, and prioritize responsibilities.  

BENEFITS:

• Join a fast growing team!
• Competitive Wage
• Medical & Dental Benefits
• Onsite Gym
• Paid Time Off
• Holiday Pay
• Paid Training
• Bi-Annual performance reviews

JOB DUTIES:

• Prepare work orders
• Receive ride requests via phone and computer and schedule / dispatch drivers to fulfill requests
• Monitor drivers in order to coordinate services and ensure zones are covered sufficiently at all times 
• Act as point of contact for drivers: provide information about traffic, weather and other hazards 
• Address problems in a timely manner and provide solutions
• Complete daily and nightly reporting: create / maintain spreadsheets and documents to provide up-to-date information to peers and management
• Utilize software to document information – enter, store and maintain information electronically
• Ensure compliance with company standards, local laws & regulation
• Establish and maintain relationships– constructive and cooperative relationships with others
• Perform administrative tasks – maintain electronic information and process paperwork
• Communicate with external partners– point of contact for people outside the organization, represent the organization to customers, the public, government and other external sources
• Train others – identify the educational needs of others to provide training and instruction 
• Ensure a great experience for our members and drivers alike

REQUIREMENTS:

• Multitasker comfortable in FAST-PACED environment
• Excellent communication skills
• Tech savvy and quick learner
• Ability to work Monday-Friday 5am-2pm
• Have a valid Washington Drivers License
• Dispatch experience preferred 
• Supervisory experience a plus
• Familiarity with driver position - complete driver training so that you can walk them thru any potential issues

ABOUT US:

It all dates back to 2010 when we (Will, Henry and Sam) were inspired to start a waterless car wash business. At this point, our mission was to save the planet (a million) tons of water.

Though Ecoservice came into the world as a mobile waterless car wash company, our waterless concept quickly grew into something much more advanced. The pinnacle of our awareness met with the breakthrough point of a growing industry, and soon we were involved in a new concept altogether: carsharing.

Ecoservice became the operational servicing integration for shared mobility operations like BMW ReachNow, and soon after we began developing an alternative opportunity to service shared mobility with technology.