Your mission is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
Responsibilities
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Call clients and customers to inform them about the company's new products, services and policies
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
Requirements
Ability to work with others in a close manner.
Good computer skills.
Good multi-tasking skills.
Able to react effectively and calmly in emergencies.
High school degree
Job Types: Full-time, Part-time
Pay: $17.00 - $24.00 per hour
Schedule:
Education: