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Fruit Expert® - Customer Service & Production

Edible Arrangements Franchise

Fruit Expert® - Customer Service & Production

Hamden, CT +41 locations
Full Time
Paid
  • Responsibilities

    Job Description

    The Fruit Expert® - Customer Service & Production Associate is responsible for creating the mouthwatering arrangements, dipped fruit™ boxes, and cut fruit for Edible® treat products, following proper operational procedures. He or she also ensures Edible® service standards are met and surpassed by providing customers with prompt service, delivering a WOW experience

    ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

    • Build arrangements according to our brand standards
    • Prepare a variety of arrangements according to customers' orders or supervisors' instructions, following approved procedures and proper portion sizes
    • Selects fruit for arrangements
    • Wash, peel and/or cut various fruit to prepare for arranging
    • Package arrangements or dipped fruit
    • Receive and store fruit supplies, equipment, and utensils in refrigerators and other storage areas
    • Performs cleaning tasks in accordance with the cleaning standards and works as a store team player; Clean work areas, equipment, utensils, and dishes
    • Inform supervisors when supplies are getting low or equipment is not working properly
    • Remove trash and clean kitchen waste containers
    • Assist with receiving deliveries from vendors
    • Follows proper food sanitation and handling procedures
    • Demonstrates a strong understanding of product knowledge and quality standards
    • Welcomes and connects with every customer to provide excellent customer service
    • Discovers customer needs and appropriately suggests products with every customer to enhance service and meet sales goals
    • Assists customers in the selection and purchase of Edible® products
    • Uses effective sales approaches and displays strong knowledge of product line; Effectively converts customer inquiries into sales
    • Builds long-term relationships and builds the trust and loyalty of customers
    • Maintains customer service area and equipment in a clean and appealing manner
    • Responds to customer needs; Manages difficult customer situations in a calm and professional manner
    • Follows standards for merchandising, stocking, rotating and storing all products
    • Follows cash handling and register policies
    • Follows inventory stocking and recording guidelines
    • Takes responsibility to learn all aspects of the position
    • Learns and demonstrates creating the Edible® Experience
    • Learns and demonstrates all performance standards by completing in-store training and utilizing digital training portal on an ongoing basis

    JOB REQUIREMENTS:

    • High School Diploma or equivalent preferred
    • Previous experience working in customer Service or food service establishment preferred
    • Excellent customer service and communication skills
    • Demonstrated ability to sell and up-sell products
    • Good math and money handling skills
    • Positive attitude
    • Enjoys working within a team
    • Enjoys working in a fast-paced environment
    • Drive and determination
    • Desire for personal and professional growth
    • Valid state driver’s license and a clean driving record (if also delivering)
    • Computer skills including Microsoft software and register skills
    • Ability to lift, carry and/or push objects weighing up to 50 lbs.
    • Ability to stand, bend, reach and scoop throughout assigned shift
  • Locations
    Phoenix, AZ • Los Angeles, CA • Thousand Oaks, CA • Westminster, CA • Anaheim, CA • Camarillo, CA • Orange, CA • Littleton, CO • Denver, CO • Boulder, CO • Brighton, CO • Hamden, CT • Waterbury, CT • Jacksonville, FL • Jupiter, FL • Bradenton, FL • Griffin, GA • Mundelein, IL • Louisville, KY • Lexington, KY • Fraser, MI • Clinton Township, MI • Macomb, MI • Roseville, MI • Saint Clair Shores, MI • Warren, MI • Washington, MI • Sterling Heights, MI • Utica, MI • Portage, MI • Huntersville, NC • Mooresville, NC • Charlotte, NC • Syracuse, NY • Columbus, OH • Stow, OH • Tyler, TX • Keller, TX • Ashburn, VA • Chesapeake, VA • Roanoke, VA • Morgantown, WV