Job Description

QUALIFICATIONS:

• High School Diploma.
• Minimum one-year medical office experience with similar duties of answering phones and taking messages.
• Requires pleasant telephone personality with good written and oral communication skills.
• Ability to interact well with patients and co-workers. Job Functions/Responsibilities
• Accept all incoming phone calls to your station (giving your name) and schedule patients correctly for the type of visit requested.
• Ensure the appropriate doctor is scheduled in the approved manner per request.
• Take clear and concise messages and distribute accordingly in a timely manner.
• Retrieve and distribute e-mails and portal messages.
• Retrieve and assign from the fax inbox.
• When scheduling an appointment make sure that ALL information is correct.
• Verify upcoming appointments by e-mail and telephone confirmation.
• Complete keying for patient information in a timely and efficient manner.
• Make physician schedule changes and generate monthly appointment schedules.

MEDICAL APPOINTMENT SCHEDULING AT MAIN TELEPHONE CONSOLE:

• Responsible for answering the telephone in a timely and courteous manner and forwarding calls to appropriate extensions.
• Responsible for locating doctors both in the office and out of the office.
• Provide backup assistance for appointment scheduling or messages if the need arises.
• Notify exchange of nightly and weekend on-call schedules.
• Will be involved in week-end rotation requiring week-end assistance to the front office staff. •
• Fax Inbox
• Other duties as assigned.

Company Description

Edinger Medical Group (EMG) is an award-winning medical group in Orange County with over 60 years in the business of taking care of our community. Our group is made up of 10 Internists, 1 Family Medicine, 4 Nurse Practitioners and over 60 support staff. EMG is physician-owned and committed to providing a warm and welcoming work environment. At EMG we value: Positive Attitude Integrity Commitment to Excellence Mutual Respect Individual Well Being Compassion Join our team! Once you work here you won't want to work anywhere else.