Job Description

QUALIFICATIONS:

• High School Diploma.
• Minimum one-year medical office experience with similar duties of answering phones and taking messages.
• Requires pleasant telephone personality with good written and oral communication skills.
• Ability to interact well with patients and co-workers. Job Functions/Responsibilities
• Accept all incoming phone calls to your station (giving your name) and schedule patients correctly for the type of visit requested.
• Ensure the appropriate doctor is scheduled in the approved manner per request.
• Take clear and concise messages and distribute accordingly in a timely manner.
• Retrieve and distribute e-mails and portal messages.
• Retrieve and assign from the fax inbox.
• When scheduling an appointment make sure that ALL information is correct.
• Verify upcoming appointments by e-mail and telephone confirmation.
• Complete keying for patient information in a timely and efficient manner.
• Make physician schedule changes and generate monthly appointment schedules.

MEDICAL APPOINTMENT SCHEDULING AT MAIN TELEPHONE CONSOLE:

• Responsible for answering the telephone in a timely and courteous manner and forwarding calls to appropriate extensions.
• Responsible for locating doctors both in the office and out of the office.
• Provide backup assistance for appointment scheduling or messages if the need arises.
• Notify exchange of nightly and weekend on-call schedules.
• Will be involved in week-end rotation requiring week-end assistance to the front office staff. •
• Fax Inbox
• Other duties as assigned.

Company Description

Edinger Medical Group (EMG) is an award-winning medical group in Orange County with 60 years in the business of taking care of our community. Our group is made up of 9 Internists, 1 Family Medicine, 4 Nurse Practitioners and over 60 support staff. EMG is physician-owned and committed to providing a warm and welcoming work environment. At EMG we value Positive Attitude Integrity Commitment to Excellence Mutual Respect Individual Well Being Compassion Join our team! Once you work here you won't want to work anywhere else.