Job Description

Job Description

SUMMARY

Provide superior quality customer service and a positive banking experience for customers with the efficient processing of daily transactions in accordance with established policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures.
• Daily balancing and verifying cash totals. Promptly resolve discrepancies.
• Demonstrate passion for excellence with respect to treating and caring for customers with positive, upbeat attitude.
• Develop and maintain knowledge of product and service offerings to promote and refer customers to appropriate staff for additional information.
• Resolve questions/problems, escalating more difficult issues to Supervisor or Management.
• Act as an ambassador of the bank - smile and greet customers; build customer loyalty through courtesy, friendliness and professionalism, including addressing each customer by name.
• Maintain good working relationships with all personnel and with management.
• Perform other related duties such as internal control audits, filing, safe deposit box duties and other teller line functions, as necessary.
• Maintain confidentiality of customer information.
• Project and maintain the positive image and reputation of Edison National Bank to the public and co-workers.
• Comply with federal and state laws, as well as internal policies and procedures including Edison National Bank’s program for Consumer Protection Regulations, Community Reinvestment and the Bank Secrecy Act.
• Willingness to attend schools, seminars and meetings to keep abreast of laws, regulations, and services, as needed.
• Adopt Edison National Bank’s philosophies and adhere to the “Better Way” program.
• Perform other duties as needed or assigned by management.
• May be required to work at other office locations.
• Regular attendance according to work schedule.
• Management strongly encourages and expects employees to contact a supervisor immediately if an error is incurred (or question of a possible error) that may lead to a loss to the Bank and/or customer.

SUPERVISORY RESPONSIBILITIES

None

JOB REQUIREMENTS

• High school diploma or general education degree (GED) equivalent.
• One to two years customer service experience is desirable.
• Familiar with retail banking regulations and teller roles and responsibilities relating to each.
• Proficient use of computer software and systems.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Attention to details, accuracy and communication/listening skills.
• Must exercise initiative, alertness and good customer relations’ skills.
• Good math, analytical and problem-solving skills.
• Ability to work under pressure and able to function in a multi-task environment.
• Ability to work with people of diverse backgrounds.
• Ability to maintain the integrity of highly confidential information.

PHYSICAL DEMANDS

The employee is required to stand for long periods of time; bend, squat, walk, reach with hands and arms, use hands to finger, handle, or feel and talk or hear. The employee must occasionally lift and/or move coin boxes up to 40 pounds. Specific vision abilities include close vision and ability to adjust focus.

Applicant Qualifications– Edit You have requested that Indeed ask candidates the following questions:

Job Type: Full-time

Application Questions

You have requested that Indeed ask candidates the following questions:

• How many years of Cash Handling experience do you have?
• How many years of Customer Service experience do you have?
• How many years of teller experience do you have?
• Are you authorized to work in the following country: United States?
• Are you willing to undergo a background check, in accordance with local law/regulations?