SUMMARY:

Under the general direction of the Education Manager, the Education Coordinator – Products and Program Support promotes the Zoo and its mission through planning, developing, coordinating, and evaluating the Zoo’s Educational Products and providing critical support to deliver high-quality, meaningful Education programming.

ESSENTIAL DUTIES:

Education Product Coordination:

Creates, tracks, responds to, and evaluates all aspects of Education products, curriculum sales and subscriptions

Maintains consistent posting on TPT

Stays current on Educational Product trends within AZA and Cultural Institutions locally and nationally

Maintains required records and reports such as product sales records and customer demographics

Maintains and submits monthly and annual budget records for assigned programs to the Education Manager

Special Event & Parents' Night Out Coordination

Creates and prepares Education activities associated with special Zoo Events and Awareness Days as assigned.

Maintains required records and reports such as program attendance records and participant demographics.

Collaborates with Events team regularly to evaluate and grow Education participation and impact for all private and special events.

Coordinates and all aspects of Parents Night Out;

Registration and guest communication

Develops, audits and evaluates program activities, curriculum, and operational protocols and standards

Trains, schedules, and evaluates program staff

General Education Coordination

Collaborates with Education team in Operational Plan development for Education Programs

Provides critical coordination and leadership to Educators and Educational programming during program operations outside of regular Supervisor schedules

Occasional coverage of Educational program facilitation

Maintains inventory of "all-program" supplies for efficient purchasing across all Education programs

Maintains and submits monthly and annual budget records for assigned programs to the Education Manager

Operates and utilizes various types of equipment and machinery in the performance of duties such as projectors, monitors, two-way radios, computer, printer, video cameras, and telephone, as well as animal crates as needed

May participate in engagements with the community as assigned

Schedules, develops, and leads/coordinates special program requests as required

Responds to emergencies quickly and follows emergency protocols

Remains calm and creates an atmosphere of calm and control for those dealing with the emergency situation

Attends monthly all-employee meetings

SECONDARY DUTIES:

Other duties as assigned to maintain safe, efficient, and quality Zoo operations

Guest Relations:

Greets every guest with a smile

Thanks guests for supporting/visiting the Zoo

Answers phone calls, voice mails, and e-mails promptly

Ensures the Zoo’s presentation standards for cleanliness and maintenance are met by keeping work areas clean, picking up trash, reporting unsafe or unsightly conditions

Associates with guests to assist and share information

Responds to all guest inquiries, complaints, and comments according to Zoo guest relations procedures

Maintains a clean neat appearance and adheres to the Zoo’s uniform dress code

Takes responsibility for staying informed about happenings at the Zoo, such as reading employee communications and attending meetings

Reflects the qualities outlined in the Guest Relations Statement, the Zoo’s Core Values, and the Employee Pledge

Applies and exemplifies “green” (sustainable) practices whenever possible

Other duties as required

POSITION CRITERIA:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and environmental characteristics described below are representative of the knowledge, skill, ability, and working and physical elements required of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education & Experience:

Minimum 18 years of age

Some experience working with children

B.S. or B.A. preferably in liberal arts, an education emphasis, conservation, biology, other life

sciences, or equivalent experience

License, Certification, or Preferred Qualifications:

Successful completion of a Department of Justice background check prior to start date

Successful completion of First Aid and CPR certification required complete by end of 90 day

introductory program (may be available through employer)

Completion of Mandated Reporting for Suspected Child Abuse training (may be available through

employer)

Yearly TB Test clearance

Experience in an informal education facility preferred

Experience with special needs children is a plus

Knowledge, Skills, & Abilities:

Basic knowledge of Elementary Education and Biology/Zoology

Ability to organize and implement daily Camp activities

Ability to lead activities in an age-appropriate manner

Excellent coordination skills

Effective verbal and written communication skills

Ability to relate sensitively to young children and their parents/guardians

Ability to adapt quickly, be flexible in any scenario, and demonstrate considerable patience while leading and supervising program participants

Ability to meet deadlines and operate under time pressure, with various interruptions

Ability to work in a busy office environment, with a positive outlook

Ability to handle large, multifaceted events/programs with composure

Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, and our guests

Ability to work and collaborate in a team atmosphere

Ability to handle and interpret live Education animals, following ACH protocols

Ability to exercise safe work habits

Awareness of, sensitivity to, and empathy with animals

Physical Demands & Work Environment:

Must be physically able to operate a variety of machines and equipment including telephones, printers, two-way radios, and copiers

Ability to run, kneel, sit on the ground/floor, squat, and stand for long periods of time

Ability to handle live animals safely

Ability to negotiate the Zoo work environment including behind-the-scenes, lawns, gravel, hilltop, attic storage, and high storage shelves

Must be able to lift 50 pounds occasionally, and 10-20 or fewer pounds frequently

Ability to exert a negligible amount of force frequently or constantly push, pull, or otherwise move objects

Involves working out-of-doors in all weather conditions

Supportive and open employment culture

Tools Used:

Personal Computer and software (Word, Excel, Outlook)

Standard office equipment; telephone, copier, printer, facsimile machine, and calculator

Two-way radio

Dry-erase board

Bio Facts and various learning-based materials

Educational animals

Sanitation tools, products, and PPE as needed

This job description is representative of the expectations for the position described. Additional duties, reporting relationships, and/or position criteria may be assigned as deemed necessary by the Chief Executive Officer/President, or authorized representative. No changes to this job description shall be made without written permission by the Chief Executive Officer or authorized representative.

The Zoo reserves the right to revise this job description at any time. The job description does not constitute an employment contract and does not guarantee employment for any specified period of time. The job description does not in any way alter the at-will employment relationship.