Job Responsibilities and Qualifications:

Patient Engagement & Communication:

• Strong interpersonal skills and emotional intelligence
• Ability to coach and support volunteers in basic patient-facing conversations
• Comfortable guiding patients through sensitive conversations around device therapy

Program Coordination:

• Experience managing schedules, tracking volunteer availability, and matching patients
• Ability to maintain organized records (e.g., using Excel, Salesforce, or similar tools)
• Ensures timely follow-up and accurate reporting of interactions

Volunteer Management:

• Experience recruiting and onboarding
• Can lead basic training sessions

Operational Mindset:

• Self-starter who can work independently and improve workflows
• Looks for efficiency in tracking, reporting, and engagement strategies

Healthcare Exposure (Preferred):

• Understanding of HIPAA and patient confidentiality is critical
• Bonus if they’ve worked in MedTech, hospital call centers, or patient access