Job Description
As Education Specialist, your primary responsibility is to build and lead education initiatives that acquire customers, enhance user adoption, engagement, and proficiency with INNERGY’s solutions. This role blends strategy, program design and delivery excellence. You’ll design scalable training programs, coordinate events, and serve as a public ambassador for INNERGY, leading speaking engagements that elevate our brand and customer community.
At INNERGY, we operate in a dynamic, entrepreneurial environment where adaptability is key. We wear many hats and support multiple initiatives as we continue to evolve. Success in this role requires strong organizational skills, a customer-focused mindset, and the ability to manage both strategic and tactical elements of our education programs.
**Duties & Responsibilities include: **
Education Development & Execution
Develop and deliver educational content, including webinars, workshops, video tutorials, documentation, and interactive training materials to improve customer onboarding and retention.
Facilitate live and virtual training sessions tailored to different user roles and experience levels.
Partner with Customer Success, Sales, and Product teams to identify customer pain points and create targeted education initiatives.
Perform simple video editing to support training materials and education initiatives.
Strategic Leadership & Representation
Serve as a public facing representative for INNERGY’s education programs, delivering presentations and workshops regionally.
Partner with Product Marketing on product launches and go to market priorities.
Event Planning & Logistics
Plan and execute customer education events, including user conferences, training workshops, and webinars.
Manage event logistics such as hotel contracts, scheduling, speaker coordination, obtaining and organizing presentation assets, technology setup, registration, rehearsals, scripting, slide decks, and post-event wrap-up.
Assist in executing online events, including video organization, registration creation, Zoom meeting and CVENT webinar setup, and full virtual event execution.
Collaborate with marketing to create campaigns that drive attendance and engagement in education events.
Customer Engagement & Success
Act as a trusted advisor and thought leader by proactively identifying customer education needs and providing relevant learning solutions.
Work closely with Customer Success Managers to track the impact of education programs on customer satisfaction and retention.
Implement strategies to increase product adoption through self-service learning resources and guided training.
Analyze usage data and customer feedback to continuously refine and optimize education offerings.
Execute post-event surveys via SurveyMonkey and analyze feedback to improve future education programs.
Qualifications
Experience delivering technical or software training, ideally within manufacturing, design, CAD/CAM, or SaaS industries.
Strong presentation and communication skills - comfortable speaking to both small and large groups in person or virtually.
Understanding of woodworking, cabinetry, or millwork manufacturing processes is highly valued.
Proficiency with BricsCAD, Microvellum Toolbox, or related design/manufacturing software preferred.
Excellent interpersonal skills with the ability to build relationships and engage customers at all levels.
Organized and adaptable, able to manage multiple customer engagements and travel schedules.
Experience with virtual delivery platforms (Teams, Zoom, or equivalent).
Willingness to travel frequently across Australia and occasionally internationally for customer visits and company events.
Self-starter with a growth mindset and a passion for continuous learning and innovation.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Accessibility & Work Environment
INNERGY is committed to fostering an inclusive and accessible workplace. We support reasonable adjustments for individuals with disabilities in accordance with applicable laws. If you require any accommodations during the recruitment process or in your role, please let us know.
This role is primarily computer-based and may involve extended periods of screen time and frequent communication through digital tools. Work may be performed remotely or in an office setting, depending on the role and location. We prioritize employee wellbeing, flexibility, and a safe, supportive work environment across all regions.
Equal Opportunity Employer
INNERGY is an Equal Opportunity Employer that values diversity at every level of the organization. We are committed to creating a workplace free from discrimination and harassment. All qualified applicants will be considered without regard to race, color, religion, sex, age, sexual orientation, pregnancy, gender identity or expression, national origin, disability, veteran status, or any other protected characteristic under applicable law.
Location Eligibility Notice
This is a U.S.-based remote role. Due to current regulatory requirements, we are only able to consider candidates residing in certain U.S. states.
Eligible states include, but are not limited to: Texas, Florida, Missouri, Arizona, Indiana, North Carolina, and Wisconsin.
At this time, candidates located in California, Colorado, New York, Illinois, Washington, or other states with active pay transparency requirements are not eligible for consideration.