Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

Please provide Cover Letter and Resume

The Education and Membership Coordinator plays a crucial role in ensuring the efficiency and effectiveness of administrative processes within ACOI. This position will be the initial point of contact for ACOI via phone and email. The role primarily focuses on administration for the Education and Professional Development and Membership and Marketing departments, primarily working within the ACOI database and related systems to input, update, and maintain accurate records related to speakers, member management, continuing education credits, contact information, event details, and reporting. Additional responsibilities include facilitating travel for speakers and members, assistance for meetings, answering member questions over the phone and electronically, and providing support to the Education and Professional Development, Membership and Marketing, and Executive teams. Key tasks include maintaining and supporting registration for meetings and special events, processing membership applications and payments, maintaining the accuracy and integrity of data within the ACOI database and related systems, and generating reports to support decision-making and program evaluation. The Education and Membership Coordinator serves as the primary point of contact for inquiries related to the Education and Professional Development and Membership and Marketing departments. This role reports to both the Sr. Director of Education and Professional Development and the Membership Manager.

Essential Functions

Support the organization by answering and triaging the main phone numbers and general inboxes.

Process meeting and event registrations and respond to attendee questions regarding registration.

Assist the Meetings and Events Manager with meeting-related tasks.

Coordinate the packing and shipping for the Annual Convention.

Update and maintain the ACOI database and other related systems for various organizational functions, including but not limited to systems that hold information regarding speakers, members, continuing education credits, contact information, event details, reporting, etc.

Support the Membership and Marketing department, including but not limited to processing new applications, depositing and processing checks, processing and sending thank you letters from member donations and assisting members with making dues payments.

Implement and document efficient processes and SOPs to streamline administrative tasks.

Ensure the accuracy, integrity, and security of data.

Collaborate with other departments to gather necessary information and ensure tasks are completed in a timely manner.

Provide excellent customer service as the primary point of contact for inquiries related to the Education and Professional Development and Membership and Marketing departments and assist the Executive team as needed.

Generate reports and analyze data to support decision-making and evaluate the effectiveness of educational programs and initiatives.

Stay updated on industry best practices and technological advancements.

Continuously identify opportunities for process improvement and implement solutions to enhance departmental efficiency and effectiveness.

Required Education/Experience

Bachelor’s degree or a combination of relevant work experience and education.

Strong database skills, including experience with data entry, payment processing and record maintenance required, along with excellent written and verbal communication skills

Required Qualifications

Proven experience working with databases, professionalism, and confidentiality.

Strong analytical skills and attention to detail.

Excellent organizational and time management abilities

Proficiency in Microsoft Office Suite (particularly Excel) and database software.

Ability to work independently and collaboratively in a fast-paced, cross-departmental environment.

Effective communication and interpersonal skills.

Willingness to travel as needed, including but not limited to regular visits to the office located in Arlington, VA, to handle mail and process checks, and mandatory attendance to the ACOI Annual Convention.

Supervisory Environment

This position operates without direct staff supervision responsibilities but collaborates closely with cross-functional teams to achieve organizational objectives.

Work Environment

This hybrid position is primarily remote and operates in an approved office environment. It mainly involves desk-based tasks, but there will be instances of travel and commitments during evenings and weekends, notably for the Annual Convention and other company events. Participation and attendance at the ACOI Annual Convention is required for all ACOI employees. The role has minimal physical demands, such as occasionally lifting or moving equipment. This position is not designated as emergency staff and won't typically be required for immediate operational support.

This description is intended to provide an overview of the responsibilities of the position. It is not all-inclusive and an incumbent in the position will be expected to perform other duties as required. The responsibilities may change over time. This description is provided for informational purposes only and does not form the basis of a contract.

Flexible work from home options available.