The Manager of Business Analytics and Insights is responsible for directing a team of business data analysts that use business data and statistical methods to provide insight into business performance and suggest areas and methods of improving operations. Additionally, the Manager of Business Analytics and Insights is responsible for all operational regulatory reporting and ensures compliance with both the Massachusetts Executive Office of Human Services and New Hampshire Department of Health and Human Services regulatory reporting requirements for the ACO, SCO and MCO programs. Implements and oversees the analytical approaches and methodologies. Presents insight and recommendations to management for decision making and strategic planning. Controls and develops internal/external information sources for business analysis. Working closely with the Vice President of Service and Operations, Vice president of Network Operations, Vice President of Public Partnerships, Vice President of Sales and Marketing and the Director of Provider Audit. The manager will ensure the integrity of these partnerships by leading the development and communication of value added analytics and regulatory reporting.

KEY FUNCTIONS/RESPONSIBILITIES:

• Directs team of regulatory and business data analysts. • Monitors actual performance against business and regulatory targets; proactively investigates and communicates explanations for variation and conducts root cause analyses. • Extract reports from multiple sources (e.g. operations, IT, customer feedback). • Build systems to transform raw data into actionable business insights. • Develops, maintains, and communicates key metrics and reports for each business partner, highlighting areas for opportunity and improvement. Drives and supports initiatives that address areas of opportunity. • Directs analytics required by Marketing to strategically respond to threats to and opportunities for favorable membership growth. • Creates marketing measures of success. • Prepares MA and NH state regulatory reports for COO Division. • Oversees enterprise wide First Call Resolution performance program. • Overseas monthly publication of operational dashboards for the COO Division, gathering key operational metrics across the COO Division and evaluating progress of each metric against the established target. • Develops and maintains policies and procedures for area of responsibility. • Responsible for staff hiring, work allocation and scheduling, training and professional development, performance management and related supervisory activities. • Responsible for supporting corporate initiatives and projects. • Stay informed with the latest industry trends and best practices. • Supervises 2-5 staff. QUALIFICATIONS:

EDUCATION:

• Bachelor’s degree in Business Administration, Finance, Health Care Administration or related field required. Masters Degree preferred.

EXPERIENCE: • Six (6) + years progressively responsible experience in business, analytics, or marketing required. Supervisory experience required.

• Progressively responsible experience in business, analytics preferred. • Six (6) + years supervisory experience strongly preferred.

COMPETENCIES, SKILLS, AND ATTRIBUTES: • Expert analyst with an ability to translate findings into real world solutions. • Generalist mindset, recognizes organizational interdependencies as they relate to operational performance. • Strong team player. • Effective collaborative and proven process improvement skills. • Superior oral and written communication skills; ability to interact within all levels of the organization. • A strong working knowledge of Microsoft Office products, including database skills. • Working knowledge of Tableau. • Demonstrated ability to successfully plan, organize and manage projects. • Detail oriented, excellent proof reading and editing skills. • Ability to use well developed interpersonal skills to direct and influence the efforts of others, both Internally and externally. • Ability to conceptualize and envision the impact of change, and propose new ways to do business. • Ability to meet deadlines, multi-task, problem solve and use appropriate technology to analyze Business problems. Project management skills a plus. • Strong understanding of health care data and analytical methodologies. • Effective collaborative and proven process improvement skills.

*Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Required Skills Required Experience

• Courtesy, tact, and diplomacy are essential elements of the job.
• Work involves much personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.
• Bilingual in Spanish or Hmong is a plus.

Physical requirements include: standing, sitting, walking, using hands and fingers, reaching including reaching above the shoulder, talking and hearing: visual acuity; occasional stooping or crouching and occasional lifting a maximum of 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.