We're looking for a technically oriented professional for an on-site position with one of our healthcare clients. This person will be the first point of contact for end-user technical issues and EHR-related issues. This team member will be responsible for interfacing with the EHR vendor(s) and assisting in solving day-to-day challenges that arise, as well as coordinating system upgrades, changes, and configurations. As the on-site technical liaison, this member will also be responsible for triaging technical issues and working with Tier 2/Tier 3 engineers to quickly resolve items in a professional and friendly manner. Responsibilities: • Work directly with clinical team members to track, troubleshoot, and resolve various EHR and System Interface challenges, engaging vendor support when necessary. • Resolve Tier 1 technical challenges and work directly with Tier 2/Tier 3 engineers to resolve larger technical issues. • Coordinate upgrades and changes with various EHR and Health System vendors, and reduce system downtime. Qualifications: • Excellent communication skills. • Professional, friendly, and patient demeanor. • Reasonably strong technical and troubleshooting skills. • Minimum 5 years of experience in a healthcare environment. • Ability to work under pressure. Compensation: $50,000 - $80,000 yearly

• Work directly with clinical team members to track, troubleshoot, and resolve various EHR and System Interface challenges, engaging vendor support when necessary. • Resolve Tier 1 technical challenges and work directly with Tier 2/Tier 3 engineers to resolve larger technical issues. • Coordinate upgrades and changes with various EHR and Health System vendors, and reduce system downtime.