Headquartered in Basking Ridge, NJ, Cornerstone has five offices in the U.S., plus locations in Germany and Singapore. This subsidiary of Atlas World Group is a dynamic full service global relocation management company that analyzes the complexities and nuances of thousands of relocation programs with the goal of taking them to a new level and tailoring them to the needs of clients.
Responsibilities include but are not limited to:
- Manage the entire relocation process for each transferee as their primary contact and advocate
- The caseload portfolio to consist primarily of renters, non-homesale homeowners and lump sum
- Escalate issues to Director, Client Relations for Director to educate client contacts on minor relocation issues as related to transferring family, communicate with them regarding exception management specific to transferees, including recommendations on specific exceptions to policy (direct contact with clients is minimal)
- Provide clients with transferee status updates, keeping them abreast of issues and solutions that arise so they are always knowledgeable
- Coordinate with all internal departments/functions to ensure successful transferee experience
- Troubleshooting with a readiness to jump in where needed
- Understanding client needs and requirements
- Explaining each client policy to the employee and how to appropriately utilize the benefits
- Conducting the initiation and research, after assessing needs of employee (and family)
- Manage the selection and assignment of the Real Estate professional at departure and origin locations
- Provide oversight and direction to all providers assigned to the transferee
- Following-up with the transferee, client and vendors
- Continually updating TrackStar database
- Assist in the ongoing training of Relocation Associates
- Other duties and special projects as required and assigned by management
Required Skills
Requirements:
- Minimum of 2 years of industry experience
- Real estate license desirable
- Certified Relocation Professional (CRP) desirable
- Customer service focus through listening to the external customers, anticipating their needs and giving high priority to customer satisfaction
- Ability to work successfully in a team environment
- Attention to detail
- Well-organized with excellent follow-up skills
- Knowledgeable in Microsoft Windows environment as well as Internet usage
- Consistently maintain a high activity/productivity level
- Adapt effectively in varying environments with different tasks, responsibilities and/or people
- Work effectively under pressure
- Well-spoken with good communication and listening skills
- Demonstrate good judgment - identify a problem and solution by securing relevant information, identifying key issues and relationships, comparing data from different sources and developing and considering alternative approaches
Required Experience