POSITION SUMMARY:The Marketing Bar back position markets the nightclub and services offered to our customer base and follows all specific marketing requirements and guidelines. Performs in a public relations capacity when promoting Ekko Lounge. Responsible for maintaining clean bars, stocking, and cleanliness of glassware, bar equipment, and supplying bar/service bar. Maintains all assigned wardrobes/costumes in accordance with established standards and uniform guidelines. Requests identification and payment from customers in a professional manner. Works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times. Performs other duties as requested. GUEST SERVICE REQUIREMENTS:
Provide a friendly, personal, and a willingness to interact attitude
Provide professional guest service
Commit self to the below listed Ekko Lounge values, and acknowledges dedication to providing excellent guest service for our guests and our internal team, at all times
Proudly delivers a quality customer experience in a fun and friendly atmosphere
SAFETY REQUIREMENTS:
Ability to work safely and prevent personal injury
Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions.
Informs Supervisors of any irregularities, guest complaints or other disputes, which cannot be readily resolved
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:GUEST SERVICE/COMMUNICATION
Respond to guest inquiries and requests in a courteous and polite manner
Greet all guests promptly, with a friendly and upbeat attitude
Anticipate guest needs
Respond to guest concerns/complaints regarding service or beverage and correct errors or resolve complaints with a positive attitude
Adhere to all Ekko Lounge's’s Standard Operating Procedures
Maintain all Ekko Lounge's’s Sequence of Service Standards
Provide information to guests regarding our venue, menu, and pricing
Recognize and cultivate regular guests and repeat business
Maintain line of sight/atmosphere control by circulating through work area throughout the shift
Report any incidents of theft, vandalism, or violations
Ability to communicate in English with guests and co-workers
Provide customers with information and directions
RESPONSIBLE ALCOHOL MANAGEMENT
Recognize and acknowledge when guests are becoming intoxicated and/or are intoxicated
Monitor potentially intoxicated and/or disruptive guests and promptly bring them to a Manager’s attention
Comply with all safety and health procedures as well as Company and/or department policies/procedures
Comply with all state liquor laws
CLEANING/MAINTENANCE
Keep the bar top clean and free of dirty glasses, dirty plates, trash, etc throughout the shift
Keep the back bar clean and organized
Ensure daily/weekly and opening/running/closing duties are completed
Maintain opening/closing liquor beer, wine, and consumables are at par
Record and report any equipment failure and/or safety hazards to a Manager immediately
Ensure proper rotation of all liquor, beer, wine, and consumable items
Maintain Ekko Lounge Safety and Sanitation Standards
Clean all spills and waste immediately
Sweep and Mop as needed
Place all trash in proper receptacles
Polish glassware throughout the shift
Prepares all mixes and garnishes
Get change for bartenders as required
MARKETING/PROMOTIONS
Focuses on the development of a regular clientele base
Adheres to all specified marketing requirements and guidelines (guest list, reservations, social media, etc)
Pose for pictures as requested by management, and appear in uniform or designated (logo) apparel for promotional activities at or away from the venue. Participate and appear in marketing, publicity, or media materials in the capacity as outlined herein.
Marketing and promoting venue-specific events
Interacts and entertains guests in a professional, cordial, and exemplary manner
RESPONSIBILITIES/TEAMWORK/DEPARTMENT
Provide service to Bartenders, Cocktail servers, in a timely manner
Related duties as assigned based on extensive experience working in an entertainment venue
Assist all other team members as needed
Create and maintain a sense of urgency
Appear in uniform for all shifts and promotional activities at scheduled time
Performs other job-related duties as assigned
Assist with loading and unloading miscellaneous equipment, such as boxes, food, or beverage product
Inform management of any complaints, comments, or incidents
Responsible to ensure all stocking is complete, par forms are filled out, and any shortages of stock is reported
Maintain a professional, neat, and well-groomed appearance adhering to Ekko Lounge standards to further the overall theme of the venue
Ability to create and maintain service rapport through the Ekko Lounge Corporate philosophy
MARKETING RESPONSIBILITIES/REQUIREMENTS ARE AS FOLLOWS
Must have an Instagram page, and at least one of the following: Tik Tok, Snapchat, or Facebook Account, to promote the venue.
Must have three (3) posts per week in relation to the venue
Must post updated event information on a weekly basis
EDUCATION/REQUIREMENTS:
High School Diploma required or equivalent
18+ years of age required, 21+ preferred
Proof of eligibility to work in the United States
Hospitality experience preferred
Possession of/or ability to possess a valid TABC certificate and food handlers
WORKING KNOWLEDGE REQUIREMENTS:
Nightclub, bar, lounge, restaurant operations
Liquor, beer, wine, and cocktail brand names
Opening and closing duties
Knowledge of drink recipes
Proper lifting techniques
Inventory and stock rotation
Guest relations
Safe alcohol service
Proper garnish, cutting, and beverage presentation
High volume operations
Sanitation and safety
SKILLS/ABILITY TO:
Demonstrate a positive attitude at all times
Keep an open and objective view
Listen effectively, empathetically and be respectful at all times
Communicate assertively
Maintain composure and stay focused
Maintain personal integrity
Work as a team, stay organized, multi-task, and prioritize
Communicate with employees and guests
Maintain confidentiality
Consistently maintain a well-groomed appearance, posture, and hygiene
Anticipate the needs of the bartender
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Must have good positive energy to make it through the shift
Must be able to move quickly through work and set the pace in the venue
Must be able to stand for extended periods of time throughout the shift
Must be able to read the computer monitors
Be observant and quick to respond to various situations
Must be fluent in both written and spoken English language
Must be able to print legibly for guests to read
Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
Must be dexterous and able to participate in all service aspects
Must be able to twist, tow (push or pull), reach, bend, climb, and carry as necessary
Must be able to carry and lift up to 50 lbs
Must be able to push up to 500lbs
Use hands to handle, or feel objects, tools, or controls
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon guest volume
WORK ENVIRONMENT & SCHEDULEThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions
Work varied shifts including weekends and holidays
Must be flexible on shifts and days off
Involves constant public contact
Fast-paced, high volume, high energy, and loud working environment
Work may be performed in small areas and varying conditions of noise level, temperature, lighting, and air quality
Must be able to work both inside and outside during all times of the year as needed based on the needs of the business
Work in an environment that is subject to varying levels of noise, crowds, and smoke
EQUAL EMPLOYMENT OPPORTUNITYEkko Lounge is an Equal Opportunity Employer (EOE). Qualifies applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status, or any other characteristic protected by state or federal law