POSITION SUMMARY:The Marketing Hookah position markets Ekko Lounge and services offered to our customer base and follows all specific marketing requirements and guidelines. Performs in a public relations capacity when promoting Ekko Lounge. Responsible for greeting, taking hookah, and checking on hookah through the night. Maintains all assigned wardrobes/uniform in accordance with established standards and uniform guidelines. Works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times. Performs other duties as requested. GUEST SERVICE REQUIREMENTS:
Provide a friendly, personal, and a willingness to interact attitude
Provide professional guest service
Commit self to the below listed Ekko Lounge values, and acknowledges dedication to providing excellent guest service for our guests and our internal team, at all times
Proudly delivers a quality customer experience in a fun and friendly atmosphere
SAFETY REQUIREMENTS:
Ability to work safely and prevent personal injury
Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions.
Informs Supervisors of any irregularities, guest complaints or other disputes, which cannot be readily resolved
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:GUEST SERVICE/COMMUNICATION
Greet all guests promptly, with a friendly and upbeat attitude
Take guests' orders correctly and answer guest questions about the menu
Make sure to constantly check on hookahs throughout the shift
Communicate with server and Floor MOD about special guest needs
Respond to guest inquiries and requests in a courteous and polite manner
Anticipate guest needs
Respond to guest concerns/complaints regarding hookah service or service in general and correct errors or resolve complaints with a positive attitude
Adhere to all Ekko Lounge’s Standard Operating Procedures
Maintain all Ekko Lounge’s Sequence of Service Standards
Provide information to guests regarding our venue, menu, and pricing
Be knowledgeable of all table/section numbers in the venue
Recognize and cultivate regular guests and repeat business
Report any incidents of theft, vandalism, or violations
Ability to communicate in English with guests and co-workers
Provide customers with information and directions
RESPONSIBLE ALCOHOL MANAGEMENT
Recognize and acknowledge when guests are becoming intoxicated and/or are intoxicated
Monitor potentially intoxicated and/or disruptive guests and promptly bring them to a Manager’s attention
Refuses further service of alcohol to intoxicated guests in a courteous and safety-minded manner
Responsible for checking the identification of customers in question and following all other responsible vending guidelines
Comply with all safety and health procedures as well as Company and/or department policies/procedures
Comply with all state liquor laws
MAINTENANCE OF ALL TABLES IN STATION
Walk tables every Thirty (30) minutes to ensure hookahs are in good working order, verify all guests have been helped, and report any cleaning issues to the Manager on Duty
Keep the hookah station and all hookah equipment clean and organized
Ensure daily/nightly/weekly and opening/running/closing duties are completed
Record and report any equipment failure and/or safety hazards to a Manager immediately
Ensure that all hookah setups are set correctly and clean
Maintain Ekko Lounge Safety and Sanitation Standards
Place all trash in proper receptacles
MARKETING/PROMOTIONS
Focuses on the development of a regular clientele base
Adheres to all specified marketing requirements and guidelines (guest list, reservations, social media, etc)
Pose for pictures as requested by management, and appear in uniform or designated (logo) apparel for promotional activities at or away from the venue. Participate and appear in marketing, publicity, or media materials in the capacity as outlined herein.
Marketing and promoting venue-specific events
Interacts and entertains guests in a professional, cordial, and exemplary manner
PROMPT, CORRECT, & COMPLETE SERVICE
Organize and prioritize service per appropriate service sequence
Communicate with Floor Manager when a table/section has been sat
Communicate with Security Manager if a section is occupied by guests who do not have a reservation
Offer cocktail menu to guest
RESPONSIBILITIES/TEAMWORK/DEPARTMENT
Assist all other team members as needed
Create and maintain a sense of urgency
Appear in uniform for all shifts and promotional activities at scheduled time
Performs other job-related duties as assigned
Inform management of any complaints, comments, or incidents
Present and maintain an attractive, professional, neat, and well-groomed appearance adhering to Ekko Lounge standards to further the overall theme of the venue
Ability to create and maintain service rapport through the Ekko Lounge Corporate philosophy
MARKETING RESPONSIBILITIES/REQUIREMENTS ARE AS FOLLOWS
Must have an Instagram page, and one of the following: Tik Tok, Snapchat or Facebook
Must have four (4) IG posts per week in relation to the venue
Must post updated event information on a weekly basis on Facebook page
Must have a ten (10) person guest list on each shift worked
Must participate in outings as scheduled
EDUCATION/REQUIREMENTS:
High School Diploma required or equivalent
18+ years of age required,
Proof of eligibility to work in the United States
Hospitality experience preferred
Possession of/or ability to possess a valid TABC certificate and food handlers
WORKING KNOWLEDGE REQUIREMENTS:
POS systems
Nightclub, bar, lounge, restaurant operations
Liquor, beer, wine, and cocktail brand names
Opening and closing duties
Proper lifting techniques
Guest relations
Safe alcohol service
Beverage presentation
High volume operations
Sanitation and safety
SKILLS/ABILITY TO:
Demonstrate a positive attitude at all times
Keep an open and objective view
Listen effectively, empathetically and be respectful at all times
Communicate assertively
Print legibly for guests to read
Maintain composure and stay focused
Maintain personal integrity
Work as a team, stay organized, multi-task, and prioritize
Communicate with employees and guests
Maintain confidentiality
Consistently maintain a well-groomed appearance, posture, and hygiene
Make-up technique and style should stay current and in line with current fashion standards and trends
Move effectively and efficiently throughout the venue floor and bar areas
Posture, gestures, movement, and walking should reflect the innovative fashion industry esthetics
Outgoing personality, warm and friendly, demonstrate enthusiasm and professionalism
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Must have good positive energy to make it through the shift
Must be able to move quickly through work and set the pace in the venue
Must be able to stand for extended periods of time throughout the shift
Must be able to read the computer monitors
Be observant and quick to respond to various situations
Must be fluent in both written and spoken English language
Must be able to print legibly for guests to read
Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
Must be dexterous and able to participate in all service aspects
Must be able to twist, tow (push or pull), reach, bend, climb, and carry as necessary
Must be able to carry and lift up to 50 lbs
Use hands to handle, or feel objects, tools, or controls
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon guest volume
WORK ENVIRONMENT & SCHEDULEThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions
Work varied shifts including weekends and holidays
Must be flexible on shifts and days off
Involves constant public contact
Fast-paced, high volume, high energy, and loud working environment
Work may be performed in small areas and varying conditions of noise level, temperature, lighting, and air quality
Must be able to work both inside and outside during all times of the year as needed based on the needs of the business
Work in an environment that is subject to varying levels of noise, crowds, and smoke
EQUAL EMPLOYMENT OPPORTUNITYEkko Lounge is an Equal Opportunity Employer (EOE). Qualifies applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status, or any other characteristic protected by state or federal law