COMPANY OVERVIEW

Knoll, Inc. is a constellation of design-driven brands and people, working together with our clients in person and digitally to create inspired modern interiors. We are part of MillerKnoll, the engine powering the world’s most dynamic design brands. Our internationally recognized portfolio includes furniture, textiles, leathers, lighting, accessories, and architectural and acoustical elements. Our brands — Knoll Office, KnollStudio, KnollTextiles, KnollExtra, Spinneybeck | FilzFelt, Edelman Leather, HOLLY HUNT, DatesWeiser, Muuto, and Fully — reflect our commitment to modern design that meets the diverse requirements of high-performance workplaces, work from home settings and luxury residential interiors. A recipient of the National Design Award for Corporate and Institutional Achievement from the Smithsonian's Cooper-Hewitt, National Design Museum, we can help organizations achieve Leadership in Energy and Environmental Design (LEED), Living Building Challenge and WELL Building workplace certifications. To learn more about our initiatives to support more inclusive and diverse communities, visit Knoll.com/Community.

HOLLY HUNT is a sales and service organization, as well as designer and maker of high-end interior design furniture, lighting, textiles, leather, and rugs. HOLLY HUNT’S “to the trade” customers are interior designers and architects.

POSITION PROFILE

The International Sales Assistant will work closely with the International Sales Associate, partner showrooms, clients and corporate office to ensure the smooth processing and production of International orders. This role focuses on supporting International sales of the HOLLY HUNT collections by assisting these groups on their day-to-day inquiries.

PRIMARY RESPONSIBILITIES

• Support the perfect execution of the day-to-day: quoting, Sales Order Processing, Production Updates, Shipping Arrangements & Post Delivery Customer Service Issues, for all HH Collection product lines for both USD & Euro Orders.
• Enter all new clients on customer card and send new client welcome packet to all new account holders
• Provide clients with information on products, pricing, lead times, specifications, etc.
• Follow up on quotes and provide after sales follow-up, including balance due notices to collect payments and providing tracking updates to clients.
• Nurture existing relationships with consistent follow-up
• Stay informed of new HH products and other general information of interest to clients
• Process credit card payments, record deposits in Navision, release orders
• Assist in coordinating correct freight charges for client orders and ensuring ship to information is complete
• Update approvals for SFAs / DFAs
• Run weekly Order Status reports, manage open orders, update clients on ECD, add RDDs, review order hold reports
• Initiate customer service claims to Client First teams, organizing replacements/repairs as needed
• Assist with mailers and eblasts

Required Skills

• Bachelor's degree or equivalent work experience
• 1-2 years working in a retail, design, or showroom environment, luxury experience preferred

Required Experience

• Excellent interpersonal and communication skills (written and verbal)
• Organized, detail-oriented and ability to multi-task
• Proficient in Microsoft Word/Excel/Outlook
• Fluent in one of the following languages is a strong plus to fulfill the role: French, Italian, Spanish, Russian, German, Arabic

MillerKnoll is an Equal Employment opportunity employer. Employment selection and related decisions are made without regard to race, color, sex, religion, age, national origin, disability, sexual orientation, gender identity, pregnancy, genetic information, veteran status or any other characteristic protected under federal, state or local law.  Applicants with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or other applicable laws. If you require accommodation due to a disability at any time during the application or interview process, please contact Talent Acquisition at recruiting@knoll.com.

• Bachelor's degree or equivalent work experience
• 1-2 years working in a retail, design, or showroom environment, luxury experience preferred