Benefits:

Company car

Free uniforms

Training & development

Full job description

(1) Company

Mr. Electric of Mission Viejo — a Neighborly company.

Mr. Electric is part of Neighborly®, the world's largest home services franchise organization. We provide professional electrical services to residential customers throughout Orange County with a focus on safety, reliability, and exceptional customer experience.

We call our electricians Service Professionals — because that is exactly what they are. We are building a team of skilled, professional, and customer-focused electricians who take pride in their craft and want to grow with a company that invests in its people.

(2) Location & Work Type

Location: Orange County, CA (Mission Viejo / Rancho Santa Margarita / Lake Forest / Trabuco Canyon)

Work type: Field-based — daily travel to residential job sites throughout Orange County

Company van provided — take-home permitted; you start your day from home

(3) Job Type

Full-time, in-field

Typical hours: Monday–Friday (occasional schedule flexibility may be required based on customer or operational needs)

(4) Role Overview

As a Service Professional at Mr. Electric of Mission Viejo, you are the trusted electrical expert that homeowners in Orange County rely on. You will diagnose electrical issues, perform a wide range of residential electrical work, and deliver a service experience that earns five-star reviews.

You represent Mr. Electric on every job — and that means showing up professionally, communicating clearly with homeowners, and doing the job right the first time.

If you are a skilled electrician who takes pride in craftsmanship, genuinely cares about customers, and wants to grow with a company that has a proven system and real opportunities — this is your opportunity.

(5) Key Responsibilities

(5.1) Electrical Service & Installation

Perform residential electrical service calls, troubleshooting, repairs, and installations

Handle a wide range of job types: panel upgrades, outlet and switch work, fixture installations, circuit additions, GFCI/AFCI installation, EV charger installations, ceiling fans, and more

Diagnose complex electrical issues accurately and propose clear, honest solutions to homeowners

Ensure all work meets NEC standards and applicable local code requirements

(5.2) Customer Experience

Communicate clearly and professionally with homeowners — explain the problem, present your solution, and set realistic expectations before starting work

Represent Mr. Electric with professionalism on every job site: clean appearance, respectful conduct, floor mats and property protection always used

Build homeowner trust through honest assessments, quality workmanship, and a positive attitude

Handle any warranty or call-back situations promptly and professionally

(5.3) Job Documentation & Compliance

Complete all job documentation accurately in ServiceTitan (work orders, job notes, photos, invoices) using your company-provided iPad

Obtain customer signature on work authorization before starting every job — no exceptions

Identify and communicate to the office when permits are required for a job

Return all paperwork, payments, and collected materials accurately and on time

(5.4) Vehicle & Equipment Responsibility

Maintain your company-provided service van in clean, organized, and road-ready condition at all times — inside and out

Perform a daily pre-trip inspection: fuel, tire pressure, lights, and cargo security

Report any mechanical issues, damage, or accidents to the office immediately

Maintain and accurately account for all tools, equipment, and inventory assigned to your van

(5.5) Team & Standards

Follow all Mr. Electric service standards, company policies, and safety protocols on every call

Attend team huddles and training sessions as scheduled

Support a professional, accountable team culture

(6) Tools & Systems Provided

Branded company service van (take-home to your residence permitted)

Mr. Electric uniform

iPad with ServiceTitan and field management software (paid training provided)

Company-supplied tools and equipment inventory

(7) Qualifications

(7.1) Required

3–5 years of residential electrical service experience — service and repair work (not exclusively new construction)

Valid California driver's license with a clean driving record

Ability to safely operate a full-size service van — required for this role

Comfortable working independently and managing your own daily schedule in the field

Tech-comfortable: able to use an iPad and field software for job documentation

Strong communication skills — able to explain electrical issues clearly and professionally to homeowners

Ability to pass a background check and motor vehicle record (MVR) check

(7.2) Preferred (Nice-to-Have)

California General Electrician Certification or equivalent journeyman credential

Experience with panel upgrades, EV charger installations, or smart home systems

Light commercial electrical experience

Experience using ServiceTitan or similar field service management software

Bilingual (English / Spanish)

(8) Traits That Succeed in This Role

Professional by nature — You take pride in your appearance, your work, and how you represent the brand on every job

Customer-first mindset — You treat every homeowner's home with respect and every interaction as an opportunity to earn trust

Ownership mentality — You run your van and your jobs like it is your business

Problem-solver — You diagnose accurately, fix it right the first time, and don't leave until the job is done properly

Coachable — You welcome feedback and are always looking to sharpen your skills

Reliable — You show up on time, prepared, and ready to perform — every single day

(9) Key Performance Indicators (KPIs)

Success in this role is measured through:

Quality of workmanship (call-back / rework rate)

Customer satisfaction scores and online reviews

Job documentation accuracy and completeness

Professionalism and adherence to appearance and conduct standards

Schedule efficiency and on-time arrival rate

(10) Growth Path

Mr. Electric of Mission Viejo is a growing franchise. As we expand our team and our customer base, high-performing Service Professionals will have opportunities to move into lead technician, field supervisor, or training roles. If you perform, you earn real responsibility.

(11) A Typical Day in This Role

Start your day from home in your company service van — stocked, clean, and ready

Receive your job schedule through ServiceTitan on your company iPad

Arrive at your first job on time, in uniform, and professionally prepared

Introduce yourself to the homeowner, diagnose the issue, walk them through your findings, obtain authorization, and get to work

Complete the job, document it fully in ServiceTitan, collect payment, and move to your next call

End your day organized — van restocked, documentation complete, ready for tomorrow

(12) Why You Should Join Our Team

We Invest in You — Paid training, regular team huddles, and resources to sharpen your skills and grow your career

Stable Income With Real Upside — Base pay plus performance incentives that reward great work and strong performance

We've Got the Blueprint — We've dialed in the customer experience and will show you how to deliver it with excellence every time

You're Not Chasing Work — We handle the marketing, booking, and dispatch. You show up and focus on doing great electrical work

Your Van Is Yours — Take the company van home at night. Start your day from your driveway, not a shop

(13) Compensation

The base pay for this role is $20.00–$30.00 per hour, depending on experience and qualifications.

In addition to base pay, this role includes performance incentives tied to job performance and customer satisfaction metrics. Top Service Professionals consistently earn $35–$40+ per hour in total compensation when performance incentives are included.

Paid training is provided from day one.

(14) Equal Opportunity

We are an equal opportunity employer and consider applicants for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, disability, or any other protected status.

(15) Background Check & MVR Requirement

Employment is contingent upon successful completion of a background check, motor vehicle record (MVR) check, and reference verification in accordance with applicable laws. A clean driving record is required to operate a company vehicle.

Notice

Mr. Electric LLC is the franchisor of the Mr. Electric® franchised system. Each Mr. Electric® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Electric LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Electric LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Electric® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Electric LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Electric LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.