Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Tech Support – POS Systems

Electronic Commerce

Tech Support – POS Systems

Orange, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Overview

    Looking for a responsible individual that can provide technical service and support related to POS(Point of Sale) systems, user interface issues, and supply requests in a fun help desk environment. Ideal candidates must adapt easily to change, have the ability to think logically, be a problem solver, communicate effectively and professionally and follow process documentation closely.

     

    Responsibility

    · You will assist clients over the phone with their credit card terminal inquiries

    · You will receive transferred customer calls from Support Center and log accurate information of the steps taken to resolve the problem. You will attempt to resolve the problem remotely by phone

    · You will work independently with minimal supervision.

    · You will be able to make independent decisions on behalf of the company in matters that have financial impact, while exercising proper discretion and good judgement in your assignments

     

    Preferred Qualifications

    · Highly self-motivated and customer-centric

    · Recent experiences with new technology.

    · Basic understanding of Microsoft Office Applications.

    · Strong troubleshooting skills (Hardware & Software).

    · Excellent verbal and written skills. BI-LINGUAL A PLUS.

    · Hands-on experience with printers, computers, monitors, laptops and peripherals.

    · Ability to solve problems quickly and pay close attention to detail

    · Some customer service experience

    · Call Center Experience is a plus!

    · Love for video games.

    Company Description

    Since 2006, Electronic Commerce has been strategically honing in on the needs of merchants for all things electronic commerce. Our foundation is based on integrity, loyalty, delivering excellence, and ensuring that our merchants are first in everything that we do. No where else will you find a team of people more dedicated and willing to go above and beyond the call of duty with the latest technology, customer service needs and cost savings for each business that we proudly assist. www.ec-processing.com