Benefits:

Employee discounts

Paid time off

Competitive salary

Flexible schedule

We are seeking an experienced Multi-Day Repair Technician to join our team. This role focuses on complex diagnostics and repairs that extend beyond same-day service, including computers, game consoles, board-level repairs, and microsoldering.

The ideal candidate is detail-oriented, production-focused, and capable of independently managing advanced repair queues while maintaining quality, documentation, and turnaround time expectations.

Key Responsibilities

Diagnose and repair laptops, desktops, gaming consoles, tablets, and mobile devices

Perform board-level repairs and microsoldering

Manage multi-day repair workflow and parts tracking

Complete advanced troubleshooting for power, charging, data, and logic board issues

Document diagnostics, parts usage, and repair notes accurately in work orders

Maintain turnaround time (TAT) targets and communicate delays proactively

Support same-day technicians with escalated technical issues

Follow company SOPs for device handling, quality control, and partner compliance

Required Experience

Prior electronics repair experience (2+ years preferred)

Strong computer and console repair background

Microsoldering / board-level repair experience

Experience with diagnostic tools and schematics

Ability to manage multiple open repairs simultaneously

Strong attention to detail and accountability

Preferred Skills

Data recovery experience

Advanced console repairs (HDMI, power IC, trace repair)

MacBook / Windows board repair

Experience in high-volume production environments

Knowledge of uBreakiFix / Asurion workflow (preferred)

Compensation & Benefits

Competitive hourly pay based on experience

Commission and bonus opportunities

PTO

Growth into Lead Technician or Specialist roles

Training support and certification opportunities

What Success Looks Like

Consistent completion of multi-day repairs within TAT targets

High first-time repair success rate

Accurate documentation and parts management

Strong collaboration with FOH and same-day technicians

Contribution to overall store production and revenue