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Service Writer Denver East

Elevation Cycles

Service Writer Denver East

Denver, CO
Full Time
Paid
  • Responsibilities

    Elevation Cycles is committed to bringing together some of the best folks in the bike industry to create an unmatched experience for our customers. We ride hard and love bikes, but it is our passion for building a healthy, high level team where people are supported to continuously grow that really defines who we are. If bikes have changed your life and you are driven to offer the best experience to help other share your passion, come help us elevate bicycle customer service.

    Our staff members will tell you that Elevation Cycles is a great place to work. We offer one of the most competitive compensation packages in our industry. Pay is based on experience and talent. We offer medical and dental benefits to full-time employees as well as a 401k plan with company match, and paid time off.

    Working for Elevation Cycles isn't just a job in a bike shop—it's a career in the bicycle industry. Our employee develop path allows for upward mobility from sales, service, and management in our local shops to opportunities throughout our extended family of sister shops in California.

    If you are open to new ideas and excited about participating in an environment where delivering an outstanding customer experience is our guiding principle, check us out. And if you're passionate about bicycles, you'll fit right in!

    Elevation Cycles is looking for highly motivated individuals to work as a Service Writer in our Denver East shop. In this role, you will ensure the customers' needs are filled, coordinate transactions between the shop and the customer, and provide reasonable time estimates for the repair work.

    Key Responsibilities:

    • Maintain customer profile information and process transactions on Lightspeed POS
    • Provide an excellent customer experience by maintaining excellent communication regarding timeline, costs, parts, and their expectations
    • Contact customers in the case of additional work to relay the details and extra costs

    Requirements:

    • Work experience in a bicycle repair environment is advantageous
    • Computer literacy and knowledge of office software programs
    • Excellent communication and customer service skills
    • The ability to understand and relate technical issues to the service team from customers' non-technical descriptions.

    Elevation Cycles

    821 North Ash Street

    Denver, CO 80220