Our client, a Financial Services company, is hiring a Senior Apple Technology Engineer in the Desktop Engineering department that is responsible for bringing forth technologies and management of client systems in the desktop environment. This responsibility also includes packaging, testing, and deployment of desktop and network software applications and patches. This includes defining systems and end- user requirements, formulating work plans for successful rollouts, and executing these work plans. As a Senior Apple Technology Engineer, this staff position is also responsible for documenting support requirements and training the other team members.

The Senior Apple Technology Engineer will be a mentor to first-level Desktop Engineers and ensure that the team is providing expert and creative client systems and software deployment and management solutions and troubleshooting techniques. At the direction of management, this staff position will provide assistance in developing project plans, and working with end-users in the implementation and deployment of assigned projects. 

Responsibilities: 

• End-to-end management of the Apple technology
• Responsible for all management tools for deployment and support for Apple products 
• Responsible for management of Jamf and other supporting infrastructure
• Responsible for managing threat and vulnerability management for Apple products 
• Design, analyze, evaluate, and implement end-user computing solutions that may be multi-faceted and complex in nature 
• Handle Desktop Engineering priority initiatives and projects, prioritizing and appropriately managing timelines, scopes, and requirements 
• Operate as the Subject Matter Expert (SME) for dedicated projects 
• Provide L3 expertise, troubleshooting, and resolution on escalated incidents and problems from support teams providing problem analysis and issue resolution in a timely manner while meeting resolution SLAs 
• Participate in cross-functional projects in support of end-user productivity and end-user computing security 
• Provide timely and creative solutions to end-user computing issues of a complex nature to ensure highest productivity 
• Maintain endpoint patch management and respond to endpoint security compromises and zero-day attacks in a timely manner as applicable to the Mac environment 
• Respond to situations where standard procedures have failed in isolating or fixing problem, troubleshoot as required, document/update existing documents/KB articles as necessary 
• Participate in standardization efforts to ensure Desktop Engineering can take advantage of repeatable processes to support the environment 
• Manage and work on continuous improvement of the deployment, testing, maintenance, support, and upgrade processes of endpoint hardware and software, including operating systems and software updates 
• Participate in knowledge transfer with members within the team to elevate Desktop Engineering skillset and with support teams for cross-functional training on projects 
• Work on continued improvement and automation opportunities on Desktop Engineers internal processes 
• Update any solution designs, technical documents, and diagrams of Desktop Engineers systems for assigned projects 
• Follow and enforce all hardware and software standards for endpoints 
• Communicate effectively with management, peers, and customers, via all written and verbal communication channels and in face-to-face situations 
• Handle vendor engagements 
• Other duties as directed by Management 

Qualifications:

• Min 5 years’ experience as a Senior Mac Engineer with deep troubleshooting skills 
• Expertise/Certification in JAMF administration, profile management, and configuration 
• Expert knowledge of managing Mac OS X with Active Directory 
• Expert knowledge of Mac OS X hardware and software versions 
• Expert Knowledge of Apple iOS products and hardware and software versions 
• 10+ years’ hands-on IT Engineering experience in areas of hardware and software 
• Knowledge of Security platforms highly desired 
• Knowledge of Apple, Android, and Windows mobile devices a plus 
• Excellent problem-solving and superior customer service skills required 
• Experience and knowledge of networking systems and concepts required 
• Understanding of ITIL Foundation a plus 
• Ability to work both independently and within a team environment, being self-managed required 
• Excellent oral, written, interpersonal skills required 
• Experience with Change Control Process required 
• Experience with process and procedure documentation required 
• Stays in touch with technology changes and our endpoint/end-user environment 
• Certifications: 
  - JAMF 400 Certified (CCE) /Jamf 300 Certified (CCA): Required 
  - ACSP (Apple Certified Support Professional) / ACMT (Apple Certified Mac Technician): Preferred or Equivalent Experience 
• Mobile Device Management for both iOS and Android devices is a plus 
   

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