An asset management company is looking for an IT Service Associate in Los Angeles, CA.

The IT Service Associate's role is to support and maintain organizational computer systems, desktops, and peripherals. They will be installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required.

Responsibilities:

• Analyze, troubleshoot, and resolve technology issues by providing white glove service over the phone/email and in-person
• Install, configure, and maintain hardware and software including workstations, laptops, laser printers, networked copiers, scanners, mobile tablets, and video conferencing equipment
• Document problems and solutions through an internal ticketing system, effectively
• Perform basic administration of Windows Active Directory, Azure Active Directory, Microsoft Office365 (including Teams, SharePoint, OneDrive), KnowB4, Mimecast, and Salesforce
• Perform user onboarding
• Act as a local contact for technical based vendors (ISP, cable, printer, telco)
• Identify problems in the environment and work with team members and product owners to deliver solutions
• Interact with hardware vendors and service providers as needed
• Maintain an internal technology knowledge base
• Support Senior Level Management in the office, travel, and home environments
• Perform related duties consistent with the scope and intent of the position
• Assist with Asset/inventory management

Qualifications:

• Exemplary communication skills, both written and verbal
• Considerable hands-on hardware troubleshooting and equipment support experience
• Extensive software troubleshooting experience with a thorough understanding of Microsoft’s Office products and Cloud services
• Working technical knowledge of current protocols, operating systems, and standards
• Ability to operate tools, components, and peripheral accessories
• Able to read and understand technical manuals, procedural documentation, and OEM guides
• Proven analytical and problem-solving skills
• Ability to effectively prioritize and execute tasks in all environments
• Ability to conduct research into PC and software issues and products as required
• Ability to present ideas professionally, in user-friendly language
• Attention to detail
• Highly self-motivated and directed, team-oriented and skilled in working within a collaborative environment
• Four-year degree from an accredited college or university or equivalent working experience
• 2 years minimum of work experience in Financial Services