We are looking for an End User Technology Engineer will to provide remote support and white glove treatment by analyzing, troubleshooting and solving technology issues. They will manage end-user technology projects, such as migrations, deployments and introducing new technology solutions in addition to providing administration for various technology platforms in mobility, messaging, collaboration or unified communication spaces.

Responsibilities

• Test and deploy hardware and software solutions
• Provide best-in-class customer service remotely and in person
• Proactively address customer technology needs before they occur and follow up to ensure issues are resolved
• Update and maintain technology knowledge base with customer-facing content as well as internal troubleshooting content
• Track and thoroughly detail technology issues through ticketing system
• Identify issues, propose solutions and test new technologies or process changes
• Self prioritize ongoing tasks

Requirements

• Experience as a Senior Desktop Engineer troubleshooting complex technical problems
• Minimum of 5 years of relevant IT support experience, preferably as a systems administrator and/or desktop support technician
• Experience with SCCM, JAMF and Active Directory
• Strong experience troubleshooting complex Windows 10 operating system issues
• Experience using PowerShell or Bash for scripting and automation
• Experience building AV/video conferencing solutions, telephony systems, messaging platforms or collaboration tools
• Ability to quickly diagnose and resolve technical issues and to eliminate those repetitive issues both on-site and remotely
• Proven excellence in customer service, interpersonal, customer-facing skills
• Comfortable providing high level executive support
• Thrives on challenges in a fluid working environment and takes initiative to learn new technologies
• BSc/BA in IT, Computer Science or relevant field
  
• Knowledge of ServiceNow or equivalent ITSM system, ITIL framework and agile methods