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Senior Software Engineer (ServiceNow Systems Engineer)

Eleven Recruiting

Senior Software Engineer (ServiceNow Systems Engineer)

Los Angeles, CA
Full Time
Paid
  • Responsibilities

    We are looking for a Senior Software Engineer (ServiceNow Systems Engineer).

    The Senior Software Engineer works with IT infrastructure, operations, and business stakeholders to identify, document, and implement solutions. This includes enhancements and customizations to meet usage requirements. Additionally, the position will be maintaining the ServiceNow hosted environments, performing upgrades, testing, migrations, and providing problem research and resolution support as required.

    Responsibilities:

    • Administrative, developer, and technical support for our ServiceNow environments
    • Work with stakeholders and analysts to understand and recommend solutions to meet business requirements
    • Understanding and awareness of system dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
    • Leverage knowledge and experience of Service Management processes to design and deliver an exceptional user experience
    • Implementation and compliance to IT Service Management (ITSM) program including process and practice discipline
    • Work with analysts, vendors, stakeholders, and management as necessary
    • Perform workflow customization, process automation, report development, dashboard creation, and system configuration
    • Tool capability/functionality extension using modern development tools and techniques including REST API, JavaScript, Bootstrap, Angular, PowerShell, JSON/XML and other programming technologies, as needed, to tailor ServiceNow to meet business requirements
    • Problem and defect investigation, resolution interacting with the ServiceNow users, vendor and related support sites
    • Demonstrate behaviors which are aligned with the organization’s culture and values.

    Qualifications:

    • Bachelor’s Degree
    • 3+ years ServiceNow working experience in administration, engineering, design
    • 3+ years developer experience using modern web development tools/languages. (Examples include Javascript, Jelly, Bootstrap, Angular, PowerShell, JSON/XML and SQL)
    • Experience in 3 or more implementations of ServiceNow for Incident, Problem, Change, Configuration Management, and Service Catalog
    • Ability to appropriately respond and adapt to changing priorities
    • Ability to work on assignments with minimal supervision within the high-performing team
    • Project delivery skills and experience working directly with stakeholders, management, business customers, vendors and technical IT teams
    • Experience and understanding of IT infrastructure services that include virtual/cloud environments, vendor service integrations, modern networking/edge/WAN and cloud security systems, desktop/end user support, etc.
    • Working knowledge of IT Service Management best practices and framework (example: ITIL)
    • Familiarity with ITIL V3/V4 (certification desired)
    • Excellent written and verbal communications, presentation, problem solving, and analytical skills
    • Strong work ethic and commitment to continuous professional development