Our client, an investment firm, is seeking a Senior Service Desk Support Technician to join their team in their Orange County office!

This role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required.

Responsibilities:

• Analyze, troubleshoot, and resolve technology issues by providing best-in-class, Executive-level customer service over the phone/email and in-person
• Install, configure, and maintain hardware and software including workstations, laptops, laser printers, networked copiers, scanners, mobile tablets, and video conferencing equipment
• Perform asset inventory management, including monitoring, reporting, patching, and planning
• Perform user onboarding (including technology-related tutorials)
• Identify persistent problems in the environment and work with relevant team members and product owners to deliver effective solutions
• Maintain an internal technology knowledge base

Qualifications:

• Exemplary communication skills, both written and verbal
• Extensive hands-on hardware troubleshooting and equipment support experience
• Extensive software troubleshooting experience with a comprehensive understanding of Microsoft’s Office products and Cloud services (including Azure AD and Endpoint Management)
• Working technical knowledge of current protocols, operating systems, and standards
• Able to read and understand technical manuals, procedural documentation, and OEM guides
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to present ideas professionally, in user-friendly language
• Highly self-motivated and directed with a keen attention to detail
• Team-oriented and skilled in working within a collaborative

 

#LI-SW1 #LI-ONSITE
Location: Newport Beach, CA
Seniority: Mid-Senior
Employment Type: Full-time