The Desktop Engineer will support our client's employees, providing remote support and white glove treatment.

Responsibilities

• Manage end-user technology projects, such as migrations, deployments and introducing new technology solutions
• Analyze, troubleshoot and solve technology issues (both remotely and on-site) received via email, phone and in-person
• Provide administration for various technology platforms in mobility, messaging, collaboration or unified communication spaces
• Test and deploy hardware and software solutions
• Provide best-in-class, white-glove customer service over the phone/email and in person
• Proactively reach out to customers about their technology needs and address issues before they occur
• Follow up with customers to ensure their technology needs are being met and issues are resolved
• Update and maintain technology knowledgebase with customer-facing content as well as internal troubleshooting content
• Track and thoroughly detail technology issues through ticketing system
• Identify issues, propose solutions and test new technologies or process changes

Requirements

• 3+ years experience as a Desktop Engineer
• Experience administering Exchange, Active Directory, Group Policy
• Experience troubleshooting complex Windows 10 operating system issues
• Experience using PowerShell for scripting and automation
• Experience administering VDI (such as VMware Horizon), MDM (such as MobileIron) and MFA platforms
• Experience building AV/video conferencing solutions, telephony systems, messaging platforms or collaboration tools
• Ability to diagnose and resolve technical issues and to eliminate those repetitive issues both on-site and remotely
• End user-focused, excellent communication skills, and best-in-class customer support
• Proven excellence in customer service, interpersonal, customer-facing skills
• Strong listening and problem solving skills
• BSc/BA in IT, Computer Science or relevant field