Job Description
Job Description
Eli & Elm was founded in 2018 and is located in Bloomfield, CT. We offer bedding products to thousands of online customers. We are looking to grow our team and maintain our excellent customer service standards. A great company to work with if you are looking for a career!
Required education:
CUSTOMER SERVICE ASSOCIATE
We are looking for customer service candidates who can provide a high-level of product knowledge and professionalism via telephone, and email. Our customer service staff must have the abilities described below:
MAJOR RESPONSIBILITIES:
- Answer roughly 50 emails daily, promptly, accurately, and courteously.
- Track orders promptly and accurately.
- Recognize and respond to cross-sell opportunities presented in order calls or email requests.
- Resolve customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty.
- Assist with order verification, damaged/lost package claims and reshipments.
- Check on aging orders and reach out to the respective vendors to ensure a timely delivery
- Place orders using shipstation/refund orders through Woocommerce
- Create return shipping labels via FedEx
- Respond to customer service tickets via Zendesk
REQUIREMENTS:
- MUST have at least 2 years experience for a phone, catalog, or online retailer in an office setting.
- Ability to answer customer emails and telephone calls in a professional and courteous manner.
- Ability to convert inquiring callers into buyers.
- Conflict resolution skills
- Ability to recognize and respond appropriately to cross-sell and up-sell opportunities in order to increase ticket value.
- Attentive to details.
- Organized
- Willingness and ability to operate in a team environment.
- Work hours Mon-Fri 4hrs daily (Flexible times)
- Must be able to read, write and speak the English language with correct grammar/punctuation.
- High school or equivalent
EXPERIENCE:
- MUST have at least 2 years experience for a phone, catalog, or online retailer.
- MUST have strong computer skills.
- Strong data-entry/keyboard skills
WHAT WE OFFER IN EXCHANGE FOR YOUR EFFORTS:
- A competitive compensation
- A warm, open, fun and friendly working environment
- Opportunity to learn and grow within the company
- Generous discounts
Job Type: Part-Time with opportunity for full-time employment.
Pay: $20.00 per hour
Experience:
- Call center: 2 years (Required)
- E commerce : 1 year (Required)
- Customer Service: 2 years (Required)
- Zendesk: 1 year (Preferred)
Work Location:
Work environment:
Communication method(s) used:
Schedule:
- Monday to Friday Weekends possible (25hrs)
Company's website: