Job Description

The Decision Support Worker position is responsible for contacting patients to obtain collateral case documents. This position reports to the Director of Central Business Office.

Qualifications

1.     Bilingual English-Spanish

2.     Contacts patients by phone and/or email to obtain pending documents

3.     Verifies information given initially is accurate

4.     Takes incoming calls from patients

5.     Maintains a large caseload with minimum or no delinquencies

6.     Reviews that collateral information is obtained prior to advancing case to next level

7.     Performs other duties as required by management

Additional Information

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

WORK ENVIRONMENT

This job operates in an office setting. Telecommuting is optional. Must follow telecommuting guidelines.

POSITION TYPE AND EXPECTED HOURS OF WORK

This is a full-time position. Typical days and hours of work are Monday thru Friday, 8am to 4:30 pm.  Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 9:30 a.m. to 3:30 p.m. and must work 40 hours each week to maintain full-time status.

POSITION PAY  $12.90

TRAVEL

No travel is expected for this position.

REQUIRED EDUCATION AND EXPERIENCE

1.     High school diploma or GED

2.     Type 30 WPM with accuracy

PREFERRED EDUCATION AND EXPERIENCE

Some college and/or knowledge of government assistance programs.