Job Description

SUMMARY/OBJECTIVE The Decision Support Worker position is responsible for contacting patients to obtain collateral case documents. This position reports to the Director of Central Business Office.

ESSENTIAL FUNCTIONS

1.     Contacts patients by phone and/or email to obtain pending documents

2.     Verifies information given initially is accurate

3.     Takes incoming calls from patients

4.     Maintains a large caseload with minimum or no delinquencies

5.     Reviews that collateral information is obtained prior to advancing case to next level

6.     Performs other duties as required by management

 COMPETENCIES

1.     Customer/Client Focus                       4.    Technical Capacity

2.     Communication Proficiency               5.    Ethical practice

3.     Teamwork Orientation                        6.    Time Management

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities.

WORK ENVIRONMENT

This job operates in an office setting. Telecommuting is optional. Must follow telecommuting guidelines.

POSITION TYPE AND EXPECTED HOURS OF WORK

This is a full-time position. Typical days and hours of work are Monday thru Friday, 8am to 4:30 pm.  Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 9:30 a.m. to 3:30 p.m. and must work 40 hours each week to maintain full-time status.

TRAVEL

No travel is expected for this position.

REQUIRED EDUCATION AND EXPERIENCE

1.     High school diploma or GED

2.     Type 30 WPM with accuracy

PREFERRED EDUCATION AND EXPERIENCE

Some college and/or knowledge of government assistance programs.

Company Description

Since 1995 Eligibility Consultants, Inc. (IIIECI) has offered a unique and efficient method in recovering medical claims for numerous facilities and health networks. Eligibility Consultants, Inc. serves all types of hospitals, from small rural communities to several of the largest health networks. Our clients include, but are limited to, Baylor Scott and White Medical Center, Texas Health Resources and UT Southwestern. Our mission is to assist self-pay hospital patients find the means to pay their medical bills through participation in various government assistance programs. These programs include, but are not limited to, Medicaid, Medicare, social security, Crime Victims Compensation, kidney disease programs, county indigent, and hospital charity. Our employees provide services such as pre-admit screening, insurance verification, ER evaluation and medical collections. At ECI we, take pride in our exceptional ability to provide solutions and services designed to bring medical debt relief to the patients we serve. We are currently looking to expand our eligibility and collections programs and are seeking qualified candidates. If you are interested in an opportunity to join an industry leader, please apply online at www.eciassist.com. If you have questions, please contact Human Resource Assistant, Reshun Murray-Phillips at (972) 705-5258.